Millisecond Forums

Crash when running a query

https://forums.millisecond.com/Topic11813.aspx

By UKNSupport - 12/5/2013

Complete newbie to this, we are trying to get this up and running on our RDS environment and the software just crashes when trying to run a test/query


Installed version 4.0.4 on 2008 R2 x64 RDS server with all default options (trial version)


Can open the program fine.


open a *.iqx file which opens fine


click on the run the script button and the software crashes out with -


 Problem Event Name: APPCRASH
  Application Name: Inquisit.exe
  Application Version: 4.0.4.0
  Application Timestamp: 529e4dd7
  Fault Module Name: Inquisit.exe
  Fault Module Version: 4.0.4.0
  Fault Module Timestamp: 529e4dd7
  Exception Code: c0000005
  Exception Offset: 00000000000b31c1
  OS Version: 6.1.7601.2.1.0.16.7
  Locale ID: 2057
  Additional Information 1: acc7
  Additional Information 2: acc7cd1065140c497325930617ff0052
  Additional Information 3: 28b9
  Additional Information 4: 28b9c926607644e38d3baff455774cc1



I have also instaled it locally on a Win7 x64 system and get the same results.


Does anyone have any idea what the issue here may be and how it can be resolved?


Many thanks


By Dave - 12/5/2013

  Exception Code: c0000005


Indicates an access violation. Could be caused by a number of things, including but not limited to


- aggressive / misconfigured AV


- outdated / broken drivers (particularly graphics adapter)


- missing / broken / outdated DirectX environment (check if installed and up to date).


If you are running the server as VM, make sure to enable 3D hardware acceleration in the VM's settings.

By Dave - 12/5/2013

Also, can you check Tools -> View Log File... and see if anything pops out?

By UKNSupport - 12/6/2013

Many thanks for your help Dave,


The log file as follows -


2013-12-06T16:12:23.361 InquisitLab 4.0.4.0 2310 64bit Release CompileDate='Dec  3 2013' CompileTime='13:26:39' Initializing...
2013-12-06T16:12:23.363 InquisitLab 4.0.4.0 2310 System Platform='Windows NT 6.1; Win64; x64' MemAvail=26817264 MemTotal=33541208 CPUSpeed=2793 TimerResolution=0.0003666244193127478 IPAddress=172.20.21.170 MacAddress=D4-BE-D9-F0-98-1D

By Dave - 12/6/2013

Nothing special there. Are any log entries added when you try to run a script? If so, which?

By UKNSupport - 12/6/2013

Just tried running the scrip and got this-


2013-12-06T16:12:23.361 InquisitLab 4.0.4.0 2310 64bit Release CompileDate='Dec  3 2013' CompileTime='13:26:39' Initializing...
2013-12-06T16:12:23.363 InquisitLab 4.0.4.0 2310 System Platform='Windows NT 6.1; Win64; x64' MemAvail=26817264 MemTotal=33541208 CPUSpeed=2793 TimerResolution=0.0003666244193127478 IPAddress=172.20.21.170 MacAddress=D4-BE-D9-F0-98-1D
2013-12-06T16:29:17.291 InquisitLab 4.0.4.0 2310 Script='W:\Psyc test files\Dotprobe_Oxford_2.iqx' GroupID=1 SubjectID=1 ExecutionError DXGI Error: 0x887a0002 Unknown error 0x-2005270526lX Line 291, File win\Direct2DGraphics.cpp
2013-12-06T16:29:17.291 InquisitLab 4.0.4.0 2310 Script='W:\Psyc test files\Dotprobe_Oxford_2.iqx' GroupID=1 SubjectID=1 ExecutionError Direct2D initialization failed. Please visit the manufacturer's web site for your graphics card and install the latest drivers.
2013-12-06T16:29:24.327 InquisitLab 4.0.4.0 2310 64bit Release CompileDate='Dec  3 2013' CompileTime='13:26:39' Initializing...
2013-12-06T16:29:24.327 InquisitLab 4.0.4.0 2310 System Platform='Windows NT 6.1; Win64; x64' MemAvail=26704504 MemTotal=33541208 CPUSpeed=2793 TimerResolution=0.0003666244193127478 IPAddress=172.20.21.170 MacAddress=D4-BE-D9-F0-98-1D

By Dave - 12/6/2013

2013-12-06T16:12:23.361 InquisitLab 4.0.4.0 2310 64bit Release CompileDate='Dec  3 2013' CompileTime='13:26:39' Initializing...
2013-12-06T16:12:23.363 InquisitLab 4.0.4.0 2310 System Platform='Windows NT 6.1; Win64; x64' MemAvail=26817264 MemTotal=33541208 CPUSpeed=2793 TimerResolution=0.0003666244193127478 IPAddress=172.20.21.170 MacAddress=D4-BE-D9-F0-98-1D
2013-12-06T16:29:17.291 InquisitLab 4.0.4.0 2310 Script='W:\Psyc test files\Dotprobe_Oxford_2.iqx' GroupID=1 SubjectID=1 ExecutionError DXGI Error: 0x887a0002 Unknown error 0x-2005270526lX Line 291, File win\Direct2DGraphics.cpp
2013-12-06T16:29:17.291 InquisitLab 4.0.4.0 2310 Script='W:\Psyc test files\Dotprobe_Oxford_2.iqx' GroupID=1 SubjectID=1 ExecutionError Direct2D initialization failed. Please visit the manufacturer's web site for your graphics card and install the latest drivers.
2013-12-06T16:29:24.327 InquisitLab 4.0.4.0 2310 64bit Release CompileDate='Dec  3 2013' CompileTime='13:26:39' Initializing...
2013-12-06T16:29:24.327 InquisitLab 4.0.4.0 2310 System Platform='Windows NT 6.1; Win64; x64' MemAvail=26704504 MemTotal=33541208 CPUSpeed=2793 TimerResolution=0.0003666244193127478 IPAddress=172.20.21.170 MacAddress=D4-BE-D9-F0-98-1D


Suggests issues w/ graphics driver and/or DirectX (as already indicated in 1st reply). Update both.

By UKNSupport - 12/6/2013

Ok, will have a look at getting that done, should be fun on 14 servers!! Really appreciate your help, I'll let you know how it goes.


Ryan

By Dave - 12/6/2013

Start w/ one box -- let's first figure out where exactly the issue is / if updating the mentioned components is sufficient to resolve it.