Millisecond Forums

Inquisit Web Tool Problems

https://forums.millisecond.com/Topic16732.aspx

By SmaugWithACamera - 7/16/2015

Heyeveryone,

I have someissues with the Inquisit web survey tool but every other colleague of mine thatuses the survey tool doesn’t seem to have the same problems. So I couldn’t sortit out on my own and hope you can help me.

Basically,almost each trial subject has reported problems with the tool, resulting intheir inability to run the experiment. There were different types of problems(which might make trouble shooting a bit more difficult) but the most commonone was an error message telling people that it is not possible to install theinquisit web player on windows 7. When they opted for the Mozilla plug-in theexperiment would start but instead of running a script there would just be awhite page.

Apart fromthat some people could not see the message “Having trouble starting” and itssubsequent links which normally appears under the web page’s text and justhitting start to run it via Java led to the Java app crushing before loadingthe experiment.

It took mea long time myself to enable the experiment on my computer but otherparticipants couldn’t replicate my process so I’m clueless wherein the problemlies.

If it helpsyou, here is the link to the web study:

http://research.millisecond.com/mitjaback/Vorstudie1a.web

Do you haveany idea how to solve this? I can’t run the study like this but I’m in direneed of participants.

Thank you

Smaug
By Dave - 7/16/2015

The "white page" issue is due to you having misspecified the size of the instructions:

<instruct>
/ nextkey = (noresponse)
/ nextlabel ="Weiter durch Mausklick"
/ prevkey = (noresponse)
/ lastlabel = "Weiter durch Mausklick"
/ screencolor = (255,255,255)
/ windowsize = (1000,1000)
/ inputdevice = mouse
</instruct>

That should read

<instruct>
/ nextkey = (noresponse)
/ nextlabel ="Weiter durch Mausklick"
/ prevkey = (noresponse)
/ lastlabel = "Weiter durch Mausklick"
/ screencolor = (255,255,255)
/ windowsize = (100%,100%)
/ inputdevice = mouse
</instruct>

so as not to extend beyond a given participant's computer's screen.

As for the installation issue with the Web Player: It works fine for me under Windows 7. Those participants might be using computers that have strict measures in place preventing normal users from downloading / installing any software or using some overly aggressive AV that erroneously flags the player executable as malicious. For troubleshooting you should also review the logs accessible via your account. Those might give additional insights.