Hi, 

I have a script that sometimes produces an error saying that one, some, or all of my .pngs cant be opened. However, if I imediately re-run the script with the same subject number it will work. Does anyone have any thoughts? 

Thanks,
Mike

Hi Mike,
Does this happen with Inquisit Web or Lab? 

-Sean

Interesting. The first thing to check is that you're running 5.0.6, the latest version. Also, is it possible the images are opened or being used by another app? Depending on your configuration, even the Windows preview program can sometimes lock files, so close any instance of Windows Explorer and other apps that might use the files. Are you loading directly from disk or network share. If access to the network share is spotty, that might explain this.

Otherwise, if none of those suggestions works,. would it be possible to zip up the experiment and all the media files it uses and send to our support email? We can then investigate and see what's happening. 

Thanks,
Sean