By Kermshaw - 4/18/2018
Hi,
We are currently using a lexical decision task paradigm in my lab group with Inquisit Web 5.0.11.0. It worked perfectly fine for the first participants, but with the more recent the summary data files seem to be corrupted. When downloading the summary data for multiple participants for excel, we get an error message "file format or file extension not valid".
This happened on multiple computers with different operating systems, so it's not a problem of the local excel distribution.
I know that downloading the files as iqdat/csv or renaming it to xls allows still access to the data, but it makes it inconvenient for the current workflow. Is there a known solution or fix for this problem.
Thank you for your help.
Best,
Jonas
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By seandr - 4/19/2018
Hi Jonas,
Sorry to hear about this issue. In order for us to troubleshoot and fix this, would it be possible for you to send an email to support@millisecond.com letting us know which files are causing the issue?
Thanks,
Sean
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By seandr - 4/25/2018
Just to follow up in case anyone else runs into this issue...
Data files weren't being corrupted. The problem was that data file names containing multibyte characters weren't being indexed correctly, so the download links didn't match the actual file names.
We will be publishing a fix shortly. In the meantime, if you run into this error please contact Milliecond Support and we'll fix your index.
-Sean
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By Kermshaw - 4/25/2018
Yes, thanks. We tested a couple of files and download options and everything seems to work fine now.
Best,
Jonas
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