Millisecond Forums » Millisecond Forums » Inquisit 6 » openGL error

openGL error

vbrown7 — Thu, 07 Jan 2021 20:02:35 GMT

Hi, we have a participant trying to complete an experiment via Inquisit web who is encountering the following error when trying to start the experiment:
"OpenGL Error: Failed to create multisample framebuffer of size 1440, 450 status: GL_FRAMEBUFFER_COMPLETE: Framebuffer Complete.. Function class QSharedPointer<class inquisit::IQSurfaceFrameBuffer> __cdecl inquisit::Graphics::MonitorInfo::createFramebufferSurface(class QSize,const class QColor &,double,bool), File graphics.cpp, Line 405 GL Error Codes: GL_INVALID_VALUE "

They tried re-starting their computer, but the error persisted. They are running a laptop with Windows 10. I do not have more information on their system, but I can try to get that if needed - we are communicating by phone/webcam so technical troubleshooting gets a bit tricky.

thanks,
Vanessa

RE: openGL error

vbrown7 — Thu, 07 Jan 2021 20:02:35 GMT

thank you! We'll work on updating the graphics card driver.

RE: openGL error

Dave — Thu, 07 Jan 2021 19:57:24 GMT

+x[quote]

[b]vbrown7 - 1/7/2021[/b]
Hi, we have a participant trying to complete an experiment via Inquisit web who is encountering the following error when trying to start the experiment:
"OpenGL Error: Failed to create multisample framebuffer of size 1440, 450 status: GL_FRAMEBUFFER_COMPLETE: Framebuffer Complete.. Function class QSharedPointer<class inquisit::IQSurfaceFrameBuffer> __cdecl inquisit::Graphics::MonitorInfo::createFramebufferSurface(class QSize,const class QColor &,double,bool), File graphics.cpp, Line 405 GL Error Codes: GL_INVALID_VALUE "

They tried re-starting their computer, but the error persisted. They are running a laptop with Windows 10. I do not have more information on their system, but I can try to get that if needed - we are communicating by phone/webcam so technical troubleshooting gets a bit tricky.

thanks,
Vanessa
[/quote]

In all likelihood this is due to a broken or outdated graphics card driver. Updating the driver to the latest one available from the card's manuacturer would be the first thing to try.