Millisecond Forums » Millisecond Forums » Inquisit 6 » App not available

App not available

empra-uulm — Tue, 11 Oct 2022 09:54:48 GMT

Hi,

we have the Inquisit app (5.6.1) installed on 50+ Samsung Galaxy Tab A7 (SM-T500, Android 11). Some weeks ago, I was able to update the app to the newest version on one of the tablets.
Now, I cannot find the app in the playstore anymore. Neither to update it on devices where it's already installed, nor to install it on devices where it's not installed yet. Using the apk didn't work either.

As far as I understand it, the tablet meets all requirements (Android > 7.1, ARM, Open GL 3).
Any idea what might be the reason?

Best
Luc

RE: App not available

empra-uulm — Tue, 11 Oct 2022 09:54:48 GMT

+x[quote]

[b]Dave - 9/21/2022[/b]
+x[quote]

[b]Erik - 9/21/2022[/b]
+x[quote]

[b]empra-uulm - 9/21/2022[/b]
+x[quote]

[b]empra-uulm - 9/21/2022[/b]
+x[quote]

[b]empra-uulm - 9/19/2022[/b]
+x[quote]

[b]Erik - 9/19/2022[/b]
Which country / region Google Play Store are you using?

Also, are these tablets registered/administered under any enterprise Google Play account? I believe the Google Play enterprise accounts that manage devices with an organization may set limitations on what app may be installed, including if apps that require certain permissions.

Thanks and Enjoy,
Erik
[/quote]

Thanks for looking into it!
We're in Germany/the German Play Store. I made sure that's the case by adding German payment details.
It's a normal Google account as anyone can create.
[/quote]

We're on to something. If we use another account on the same tablet the app is available. Google must have changed something along the way. We'll certainly figure that out. Thanks for your help
[/quote]

We use the same Google account on 50+ tablets. Is there any limit how many times the same Google account can access the app from your side?
[/quote]

I've double checked our settings on the play store and we don't impose any limits on the number of times it can be installed. If Google suddenly thinks your account is 'under age' in your region it might prevent you from seeing/installing the app.
Thanks and Enjoy,
Erik
[/quote]

As Eric noted, we don't impose limits, but Google may (without telling you). There's conflicting information online, for example https://support.google.com/work/android/thread/57683723/user-or-device-accounts-for-enrolment?hl=en states a 10-device limit for regular Google accounts as well as managed Google Play user accounts (the underlying technical documentation does not state 10 devices as a hard limit, but rather as a best practice; https://developers.google.com/android/work/play/emm-api/user-accounts ). Other sources suggest that Google imposes variable limits, depending on how it thinks you are using your account (cf. https://phandroid.com/2020/07/06/how-many-android-devices-for-each-google-account/ ). I would try creating another Google account and moving a few of the devices that right now refuse to discover or install the app over to the new account and see if that fixes the problem on those devices.
[/quote]

Just to end this thread: We created three new google accounts and used them on the tablets where the app wasn't available. This isn't a proper solution but it works.
Interestingly, if both the old and new account are logged in on the same device, the app is available via the new account but not the old one.

Thanks for the help!

RE: App not available

Dave — Wed, 21 Sep 2022 13:48:26 GMT

+x[quote]

[b]Erik - 9/21/2022[/b]
+x[quote]

[b]empra-uulm - 9/21/2022[/b]
+x[quote]

[b]empra-uulm - 9/21/2022[/b]
+x[quote]

[b]empra-uulm - 9/19/2022[/b]
+x[quote]

[b]Erik - 9/19/2022[/b]
Which country / region Google Play Store are you using?

Also, are these tablets registered/administered under any enterprise Google Play account? I believe the Google Play enterprise accounts that manage devices with an organization may set limitations on what app may be installed, including if apps that require certain permissions.

Thanks and Enjoy,
Erik
[/quote]

Thanks for looking into it!
We're in Germany/the German Play Store. I made sure that's the case by adding German payment details.
It's a normal Google account as anyone can create.
[/quote]

We're on to something. If we use another account on the same tablet the app is available. Google must have changed something along the way. We'll certainly figure that out. Thanks for your help
[/quote]

We use the same Google account on 50+ tablets. Is there any limit how many times the same Google account can access the app from your side?
[/quote]

I've double checked our settings on the play store and we don't impose any limits on the number of times it can be installed. If Google suddenly thinks your account is 'under age' in your region it might prevent you from seeing/installing the app.
Thanks and Enjoy,
Erik
[/quote]

As Eric noted, we don't impose limits, but Google may (without telling you). There's conflicting information online, for example https://support.google.com/work/android/thread/57683723/user-or-device-accounts-for-enrolment?hl=en states a 10-device limit for regular Google accounts as well as managed Google Play user accounts (the underlying technical documentation does not state 10 devices as a hard limit, but rather as a best practice; https://developers.google.com/android/work/play/emm-api/user-accounts ). Other sources suggest that Google imposes variable limits, depending on how it thinks you are using your account (cf. https://phandroid.com/2020/07/06/how-many-android-devices-for-each-google-account/ ). I would try creating another Google account and moving a few of the devices that right now refuse to discover or install the app over to the new account and see if that fixes the problem on those devices.

RE: App not available

erikb — Wed, 21 Sep 2022 13:03:45 GMT

+x[quote]

[b]empra-uulm - 9/21/2022[/b]
+x[quote]

[b]empra-uulm - 9/21/2022[/b]
+x[quote]

[b]empra-uulm - 9/19/2022[/b]
+x[quote]

[b]Erik - 9/19/2022[/b]
Which country / region Google Play Store are you using?

Also, are these tablets registered/administered under any enterprise Google Play account? I believe the Google Play enterprise accounts that manage devices with an organization may set limitations on what app may be installed, including if apps that require certain permissions.

Thanks and Enjoy,
Erik
[/quote]

Thanks for looking into it!
We're in Germany/the German Play Store. I made sure that's the case by adding German payment details.
It's a normal Google account as anyone can create.
[/quote]

We're on to something. If we use another account on the same tablet the app is available. Google must have changed something along the way. We'll certainly figure that out. Thanks for your help
[/quote]

We use the same Google account on 50+ tablets. Is there any limit how many times the same Google account can access the app from your side?
[/quote]

I've double checked our settings on the play store and we don't impose any limits on the number of times it can be installed. If Google suddenly thinks your account is 'under age' in your region it might prevent you from seeing/installing the app.
Thanks and Enjoy,
Erik

RE: App not available

empra-uulm — Wed, 21 Sep 2022 09:51:06 GMT

+x[quote]

[b]empra-uulm - 9/21/2022[/b]
+x[quote]

[b]empra-uulm - 9/19/2022[/b]
+x[quote]

[b]Erik - 9/19/2022[/b]
Which country / region Google Play Store are you using?

Also, are these tablets registered/administered under any enterprise Google Play account? I believe the Google Play enterprise accounts that manage devices with an organization may set limitations on what app may be installed, including if apps that require certain permissions.

Thanks and Enjoy,
Erik
[/quote]

Thanks for looking into it!
We're in Germany/the German Play Store. I made sure that's the case by adding German payment details.
It's a normal Google account as anyone can create.
[/quote]

We're on to something. If we use another account on the same tablet the app is available. Google must have changed something along the way. We'll certainly figure that out. Thanks for your help
[/quote]

We use the same Google account on 50+ tablets. Is there any limit how many times the same Google account can access the app from your side?

RE: App not available

empra-uulm — Wed, 21 Sep 2022 08:00:20 GMT

+x[quote]

[b]empra-uulm - 9/19/2022[/b]
+x[quote]

[b]Erik - 9/19/2022[/b]
Which country / region Google Play Store are you using?

Also, are these tablets registered/administered under any enterprise Google Play account? I believe the Google Play enterprise accounts that manage devices with an organization may set limitations on what app may be installed, including if apps that require certain permissions.

Thanks and Enjoy,
Erik
[/quote]

Thanks for looking into it!
We're in Germany/the German Play Store. I made sure that's the case by adding German payment details.
It's a normal Google account as anyone can create.
[/quote]

We're on to something. If we use another account on the same tablet the app is available. Google must have changed something along the way. We'll certainly figure that out. Thanks for your help

RE: App not available

empra-uulm — Mon, 19 Sep 2022 20:36:17 GMT

+x[quote]

[b]Erik - 9/19/2022[/b]
Which country / region Google Play Store are you using?

Also, are these tablets registered/administered under any enterprise Google Play account? I believe the Google Play enterprise accounts that manage devices with an organization may set limitations on what app may be installed, including if apps that require certain permissions.

Thanks and Enjoy,
Erik
[/quote]

Thanks for looking into it!
We're in Germany/the German Play Store. I made sure that's the case by adding German payment details.
It's a normal Google account as anyone can create.

RE: App not available

erikb — Mon, 19 Sep 2022 15:57:39 GMT

Which country / region Google Play Store are you using?

Also, are these tablets registered/administered under any enterprise Google Play account? I believe the Google Play enterprise accounts that manage devices with an organization may set limitations on what app may be installed, including if apps that require certain permissions.

Thanks and Enjoy,
Erik

RE: App not available

Dave — Mon, 19 Sep 2022 13:59:10 GMT

+x[quote]

[b]empra-uulm - 9/19/2022[/b]
+x[quote]

[b]Dave - 9/19/2022[/b]
+x[quote]

[b]empra-uulm - 9/19/2022[/b]
Hi,

we have the Inquisit app (5.6.1) installed on 50+ Samsung Galaxy Tab A7 (SM-T500, Android 11). Some weeks ago, I was able to update the app to the newest version on one of the tablets.
Now, I cannot find the app in the playstore anymore. Neither to update it on devices where it's already installed, nor to install it on devices where it's not installed yet. Using the apk didn't work either.

As far as I understand it, the tablet meets all requirements (Android > 7.1, ARM, Open GL 3).
Any idea what might be the reason?

Best
Luc

[/quote]

The app continues to be available in the Google Play store as usual, so I'm not sure what the issue with those tablets may be.

https://play.google.com/store/apps/details?id=com.millisecond.InquisitPlayer

I can locate it just fine on my Samsuing device in the Play Store as well:

You may want to check the parental control settings in the Play Store app (Settings -> Family -> Parental Controls). If you have age restrictions enabled for apps, you might not be able to locate the Inquisit app in the Play Store because it gets filtered out.
[/quote]

This is really weird. The parental control settings are switched off. I can find and install it on my phone (Google Pixel). I'll send an update if I find a solution.

[/quote]

Very strange. We'll continue to investigate as well.

RE: App not available

empra-uulm — Mon, 19 Sep 2022 13:29:21 GMT

+x[quote]

[b]Dave - 9/19/2022[/b]
+x[quote]

[b]empra-uulm - 9/19/2022[/b]
Hi,

we have the Inquisit app (5.6.1) installed on 50+ Samsung Galaxy Tab A7 (SM-T500, Android 11). Some weeks ago, I was able to update the app to the newest version on one of the tablets.
Now, I cannot find the app in the playstore anymore. Neither to update it on devices where it's already installed, nor to install it on devices where it's not installed yet. Using the apk didn't work either.

As far as I understand it, the tablet meets all requirements (Android > 7.1, ARM, Open GL 3).
Any idea what might be the reason?

Best
Luc

[/quote]

The app continues to be available in the Google Play store as usual, so I'm not sure what the issue with those tablets may be.

https://play.google.com/store/apps/details?id=com.millisecond.InquisitPlayer

I can locate it just fine on my Samsuing device in the Play Store as well:

You may want to check the parental control settings in the Play Store app (Settings -> Family -> Parental Controls). If you have age restrictions enabled for apps, you might not be able to locate the Inquisit app in the Play Store because it gets filtered out.
[/quote]

This is really weird. The parental control settings are switched off. I can find and install it on my phone (Google Pixel). I'll send an update if I find a solution.

RE: App not available

Dave — Mon, 19 Sep 2022 12:41:12 GMT

+x[quote]

[b]empra-uulm - 9/19/2022[/b]
Hi,

we have the Inquisit app (5.6.1) installed on 50+ Samsung Galaxy Tab A7 (SM-T500, Android 11). Some weeks ago, I was able to update the app to the newest version on one of the tablets.
Now, I cannot find the app in the playstore anymore. Neither to update it on devices where it's already installed, nor to install it on devices where it's not installed yet. Using the apk didn't work either.

As far as I understand it, the tablet meets all requirements (Android > 7.1, ARM, Open GL 3).
Any idea what might be the reason?

Best
Luc

[/quote]

The app continues to be available in the Google Play store as usual, so I'm not sure what the issue with those tablets may be.

https://play.google.com/store/apps/details?id=com.millisecond.InquisitPlayer

I can locate it just fine on my Samsuing device in the Play Store as well:

You may want to check the parental control settings in the Play Store app (Settings -> Family -> Parental Controls). If you have age restrictions enabled for apps, you might not be able to locate the Inquisit app in the Play Store because it gets filtered out.