Millisecond Forums » Millisecond Forums » Inquisit 6 » Experiment deactivated itself and now receiving error message.

Experiment deactivated itself and now receiving error message.

CLB — Thu, 26 Jan 2023 18:29:46 GMT

Having logged in to Inquisit to resume an experiment, I have found the experiment de-activated, and upon trying to activate it, I am receiving this message: "The experiment can not be activated because there are no available web licenses." This is not true (or should not be) as we have two perpetual Inquisit licenses, and this experiment was on one of those the previous time I was logged in. We also had two more licenses set to expire near the end of 2023, which have disappeared from the Inquisit account, although this experiment in question was not registered on one of those, and the perpetual licenses we have are still showing.

Has anyone had a problem like this before, or know how to solve this issue?

Thank you.

RE: Experiment deactivated itself and now receiving error message.

seandr — Thu, 26 Jan 2023 18:29:46 GMT

Hi CLB - the extra 2 licenses on the account were ordered by mistake and have been removed. Please coordinate with your account Admin to activate your experiment, it appears there are a number of experiments queued up for the remaining 2 licenses.

Thanks,
Sean

RE: Experiment deactivated itself and now receiving error message.

Dave — Thu, 26 Jan 2023 17:47:15 GMT

+x[quote]

[b]CLB - 1/26/2023[/b]
+x[quote]

[b]Dave - 1/26/2023[/b]
+x[quote]

[b]CLB - 1/26/2023[/b]
Having logged in to Inquisit to resume an experiment, I have found the experiment de-activated, and upon trying to activate it, I am receiving this message: "The experiment can not be activated because there are no available web licenses." This is not true (or should not be) as we have two perpetual Inquisit licenses, and this experiment was on one of those the previous time I was logged in. We also had two more licenses set to expire near the end of 2023, which have disappeared from the Inquisit account, although this experiment in question was not registered on one of those, and the perpetual licenses we have are still showing.

Has anyone had a problem like this before, or know how to solve this issue?

Thank you.
[/quote]

Please provide the link to the experiment in question and/or the account name. Please also provide the invoice numbers for the two temporary but unexpired licenses which have supposedly disappeared from the account. Thank you!
[/quote]

Is the launch page link what you are looking for? This is the launch page link: https://mili2nd.eu/2yac

I don't have those invoice numbers at hand but I will try to get them.

Thank you.
[/quote]

That's what I meant, thank you. My colleagues from sales are in contact to sort out the order history. Apparently there has been some confusion or misunderstanding about a later change to the order.

RE: Experiment deactivated itself and now receiving error message.

CLB — Thu, 26 Jan 2023 17:09:32 GMT

+x[quote]

[b]Dave - 1/26/2023[/b]
+x[quote]

[b]CLB - 1/26/2023[/b]
Having logged in to Inquisit to resume an experiment, I have found the experiment de-activated, and upon trying to activate it, I am receiving this message: "The experiment can not be activated because there are no available web licenses." This is not true (or should not be) as we have two perpetual Inquisit licenses, and this experiment was on one of those the previous time I was logged in. We also had two more licenses set to expire near the end of 2023, which have disappeared from the Inquisit account, although this experiment in question was not registered on one of those, and the perpetual licenses we have are still showing.

Has anyone had a problem like this before, or know how to solve this issue?

Thank you.
[/quote]

Please provide the link to the experiment in question and/or the account name. Please also provide the invoice numbers for the two temporary but unexpired licenses which have supposedly disappeared from the account. Thank you!
[/quote]

Is the launch page link what you are looking for? This is the launch page link: https://mili2nd.eu/2yac

I don't have those invoice numbers at hand but I will try to get them.

Thank you.

RE: Experiment deactivated itself and now receiving error message.

Dave — Thu, 26 Jan 2023 12:42:05 GMT

+x[quote]

[b]CLB - 1/26/2023[/b]
Having logged in to Inquisit to resume an experiment, I have found the experiment de-activated, and upon trying to activate it, I am receiving this message: "The experiment can not be activated because there are no available web licenses." This is not true (or should not be) as we have two perpetual Inquisit licenses, and this experiment was on one of those the previous time I was logged in. We also had two more licenses set to expire near the end of 2023, which have disappeared from the Inquisit account, although this experiment in question was not registered on one of those, and the perpetual licenses we have are still showing.

Has anyone had a problem like this before, or know how to solve this issue?

Thank you.
[/quote]

Please provide the link to the experiment in question and/or the account name. Please also provide the invoice numbers for the two temporary but unexpired licenses which have supposedly disappeared from the account. Thank you!