Millisecond Forums » Millisecond Forums » Inquisit 6 » Network error

RE: Network error

Dave — Mon, 08 Apr 2024 17:04:57 GMT

+x[quote]

[b]sallidina - 4/8/2024[/b]
+x[quote]

[b]Dave - 4/5/2024[/b]
+x[quote]

[b]sallidina - 4/5/2024[/b]
I've had an online experiment running for a few weeks and all has been okay. However, today multiple participants have received the error code below. Any idea what could be causing this?

Thanks!
[/quote]

If you need help with a web experiment, please always provide the link to its launch page.
[/quote]

Sure, I'll PM it to you if that's alright. Thanks!
[/quote]

Thanks for the link. I'm not seeing any obvious issue with the experiment's configuration that would explain the error, The errors occurred in a relatively narrow time frame (April 5, between approx. 17:30 and 22:30 UTC). The logged system details for all the runs that encountered the error are identical -- is it possible that we're talking about a single system used by multiple participants? If so, then there is or was a problem with that particular system (e.g. running out of disk space or a temporary, localized network issue). Notably, other particpants on other systems were able to run the experiment just fine during the same time frame, so any server-side issue can be largely ruled out.

RE: Network error

sallidina — Mon, 08 Apr 2024 17:02:03 GMT

+x[quote]

[b]Dave - 4/8/2024[/b]
+x[quote]

[b]sallidina - 4/8/2024[/b]
+x[quote]

[b]Dave - 4/5/2024[/b]
+x[quote]

[b]sallidina - 4/5/2024[/b]
I've had an online experiment running for a few weeks and all has been okay. However, today multiple participants have received the error code below. Any idea what could be causing this?

Thanks!
[/quote]

If you need help with a web experiment, please always provide the link to its launch page.
[/quote]

Sure, I'll PM it to you if that's alright. Thanks!
[/quote]

Thanks for the link. I'm not seeing any obvious issue with the experiment's configuration that would explain the error, The errors occurred in a relatively narrow time frame (April 5, between approx. 17:30 and 22:30 UTC). The system details for all the runs that encountered this errors in the logs are identical -- is it possible that we're talking about a single system used by multiple participants? If so, then there is or was a problem with that particular system (e.g. running out of disk space or a temporary, localized network issue). Notably, other particpants on other systems were able to run the experiment just fine during the same time frame, so any server-side issue can be largely ruled out.
[/quote]

I see, yes it's possible that multiple people used the same system. Thanks Dave!

Network error

sallidina — Mon, 08 Apr 2024 17:02:03 GMT

I've had an online experiment running for a few weeks and all has been okay. However, today multiple participants have received the error code below. Any idea what could be causing this?

Thanks!

RE: Network error

sallidina — Mon, 08 Apr 2024 14:40:59 GMT

+x[quote]

[b]Dave - 4/5/2024[/b]
+x[quote]

[b]sallidina - 4/5/2024[/b]
I've had an online experiment running for a few weeks and all has been okay. However, today multiple participants have received the error code below. Any idea what could be causing this?

Thanks!
[/quote]

If you need help with a web experiment, please always provide the link to its launch page.
[/quote]

Sure, I'll PM it to you if that's alright. Thanks!

RE: Network error

Dave — Fri, 05 Apr 2024 22:25:05 GMT

+x[quote]

[b]sallidina - 4/5/2024[/b]
I've had an online experiment running for a few weeks and all has been okay. However, today multiple participants have received the error code below. Any idea what could be causing this?

Thanks!
[/quote]

If you need help with a web experiment, please always provide the link to its launch page.