Inquisit Web problem in Windows 7?

Author	Message
watsonian	watsonian posted 9 Years Ago Topic Details Share Topic
Group: Forum Members Posts: 2, Visits: 13	I had a participant today report that they get the "cannot contact the server to verify that this script is licensed" error--usually this I can help them with because it is the TLS setting in XP causing an issue. But this particular person is running Windows 7 and says she can't make it run in any browser despite previously being able to run Inquisit-based studies. Any idea what might be happening?
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Dave	Dave posted 9 Years Ago ANSWER Post Details Share Post
Group: Administrators Posts: 13K, Visits: 104K	Indeed, TLS should not be any problem under Windows 7 -- it may be worthwhile to double-check nevertheless. More likely, something else is blocking the Inquisit Web engine on the machine from communicating with the server -- a firewall (installed locally or on the network) would be the most likely culprit. FWIW, I have not heard any similar reports, which suggests the issue is particular to that machine. I can say with certainty that there isn't any general problem with or incompatibility between Windows 7 and Inquisit Web. Also worth trying: Different browser and launch method (accessible via the "Having trouble starting" section at the bottom of the launch page. Hope this helps.
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