By babj - 10/17/2014
I'm having a problem uploading a new online web script.
After logging into my account, I click on "Register A New Script." A pop-up window opens up that says "Choose a Web Host" on the top of the page. The problem that is after I select my script, there is no way to advance to the next stage of the registering the script. That is, there's no "Continue" button or anything on the page.
Can anyone help me with this?
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By Dave - 10/17/2014
You're not doing anything wrong. The site is unfortunately experiencing a few hiccups after recent updates to it. Work on fixing those is already underway and things should hopefully soon be back to normal. I apologize for the problems.
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By Dave - 10/17/2014
FWIW, the buttons are there, but may be displayed off screen. While we get this fixed / improved, to navigate click inside the window and press the page down key on your keyboard. You should then see the buttons.
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By babj - 10/17/2014
Thanks Dave!
Using the downpage key on the keyboard worked for me.
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By seandr - 10/17/2014
The buttons were scrolled out of view if you have, for example, your browser zoomed in a little bit. I've just uploaded a tweak so the browser shows a scrollbar in that case.
I'm looking into being smarter about sizing the window to content to take into account zoom.
-Sean
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By seandr - 10/17/2014
Just uploaded another tweak so the buttons aren't scrolled out of view unless you have a small screen.
-Sean
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By kulajw - 10/26/2014
Hi,
I have problem with upolading files to my web script.
I try to upload files but some strange message appears:
Thanks in advance for your help
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By Dave - 10/26/2014
Try logging out of your account, clear the browser and flash cache, then log back in and try again. If the issue persists, try a different browser for good measure. If that still doesn't do the trick, try temporarily changing your account password (avoid any special characters such as ?, &, +, #, /, etc. in it).
Also try avoiding any special characters in the file names for the files you are trying to upload. Rename them as needed (don't forget adjusting your script accordingly).
FWIW, I've tested uploading files using my test account and it worked fine. I.e., it's not a general issue with the service / the server.
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By kulajw - 10/26/2014
Dave, Thank You!
I try Chrome instead of Firefox and I can upoloading now. ( but do you have any idea why? I have firefox 33.0.1)
But when I tried to start webscrip by link, another problem appeared:
I checked my web licence summary and I have active licence till Feb 16, 2016, 10:28:38
It apears in firefox and chrome alike
I am in trouble
Do you know what I did wrong?
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By Dave - 10/26/2014
No idea why uploading wouldn't work for you using Firefox 33.0.1. Same version I've been using in my tests and working fine. My suspicion would be an issue w/ your Flash plugin (Flash is used by the uploader under certain circumstances). Try clearing its cache. FYI: Chrome comes with its own built-in Flash support.
As for the "unable to verify script registration issue": Assuming that the script is indeed properly registered (as you say it is), this would suggest that something on either your machine or your network -- such as a firewall -- is blocking the Inquisit Web application from communicating with the server. Try allowing communication for the process or disable your firewall temporarily.
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By kulajw - 10/31/2014
Thank you for your tips but problem still appears
I tryed:
disable my firewall,
change browser,
update browser,
update flash player
update java plugin
update Inqusit
I am 100% sure it is something wrong whit my PC, because on my second PC (the same internet network) script works fine.
Strange fact is that when I tried update Inquisit via Help/Check for update
I failed and saw errors:
On my second PC Help/Check for update works fine.
Maybe this is a clue, what can I do to fix problem whit server conection?
Thanks for your help
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By Dave - 10/31/2014
Yes, it is somewhat of a clue. It means something on that machine (antivirus, firewall, a proxy, etc.) is interfering with Inquisit accessing the internet.
System error 12031 indicates a connection reset:
https://support.microsoft.com/kb/193625
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