Millisecond Forums

Hi Dave,

Sorry for the confusion. The crash still occurs when using just the Mozilla plugin, and there were no prior Inquisit Web installations.

I just sent the script and external files and a description of the symptoms and launch settings to inquisit<at>millisecond.com. I hope there is a way to resolve or at least  better understand the problem.Thanks for your help!

Best, Claire

Claire,

you specifically mention the Java version in the above. I am confused. Does the crash occur *only when JavaWebStart is used* or also using the *Mozilla plugin* (after removing any traces of prior Inquisit Web installations)?

In any case, it would be great if you could submit your script (including any external files it requires) to inquisit<at>millisecond.com along with as many details about the affected system(s) (browser versions, OS, launch method used) and the exact symptoms of the crash (error messages if any, etc.), so the devs can look into this and make sure this gets fixed as soon as possible.

Ok, that didn't do the trick.

The computer we can't run it on is a mac with Mac OS 10.7.5 and Java 1.7.0_17. I've read about problems with that in this thread here http://www.millisecond.com/forums/Topic9119.aspx#9119 , but I thought with Inquisit 4.0.2., which I use, these problems were solved. Plus, the script crashes with Chrome, Firefox, and Safari.

Hi Dave,

Thanks! I'll ask the person to try that and let you know.
What I can rule out is that the testers didn't give consent.

Best, Claire

Hmm, it's working perfectly fine for me (I did a quick test run using the latest Firefox / Mozilla plugin). Can you try removing any prior plugin installations as per http://www.millisecond.com/support/uninstall.aspx and then try again? Just to make sure you really get the latest version.

Also, since you said "The crash happens just after the first block, which contains a surveypage I use as a consent form." are you sure your testers are actually selecting the agree to consent option? If not, the script *should* actually terminate as far as I can see.

Yes, this is it: http://research.millisecond.com/clairezedelius/Fullstudy.web

Can you share the link to your launch page then?

Hi Dave,

I tried it out, but it still crashes.

Yes, that's what I meant. Sorry for the confusion.

No, those should work fine, but let us know if you see otherwise. They'll effectively be available to Internet Explorer users anyway.

Thanks for the quick reply, Dave.

I don't see Firefox / NPAPI as an available option, but is MozillaPlugin equivalent?  And should I enable or disable the other options, ActiveX and ClickOnce?