Video Replaced By Black Box


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daniemeg
daniemeg
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I am attempting to run a brief video with Inquisit Web, but all I can see is a black box.

For the computer-based version of Inquisit (4.0.8.0), the video displays perfectly with an .asf format. However, when I attempt to run the script using the Web version, an error message (video format not supported) is produced. So I converted the video to an .mpg format (using an online converter) as suggested in the documentation. Fantastically, the Web version (both Chrome and Firefox, using Java) with the .mpg video does run (no error message), however a black box replaces the video. This occurs in both the computer and the Web version. The video itself plays fine on VLC.

Any help would be appreciated (do I need to be thinking about this from a video angle, or an Inquisit angle?) - I have reached my the (admittedly small) limit of my personal troubleshooting ability. 
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