Millisecond Forums

Several issues could be at play here:

(1) Invalid metadata in the respective image file ( cf. https://www.millisecond.com/forums/Topic16265.aspx ).
(2) A broken display driver or other component on the participant's machine (cf. https://www.google.com/search?q=Direct2D+Error%3A+0x80070000e&ie=utf-8&oe=utf-8 for various examples).
(3) The specific image is too high-res for the participant's machine (the error hints at insufficient memory).

Without the link to the specific script and the respective image, I can't say more.

Ok here is the link. The quandary is that we've never had this issue before the license expiration. 

http://research.millisecond.com/dewitlab/EMACAll3tasksVer2.web

I forgot to mention that there are a total of 3 tasks, Dot probe, VAS, and Forced Choice. The participant is able to complete the dot probe and VAS, but the error occurs when he tries to complete the Forced Choice task.

Thanks for the link, I'll see if I can pin down the problem.

I can guarantee that it has nothing to do with the license renewal whatsoever. As already stated, it's perfectly possible that the problem at least in part is with the participant's machine.

Just fyi, the participant has used chrome, firefox and internet explorer on both windows 7 and 10 machines. Thanks.

Okay, I see no totally obvious problem with the script and the images, and I cannot re-produce the error either. Here's what I would suggest:

(1) Run the images through a meta-data / EXIF data removal tool. Especially older Windows systems can be terribly picky when encountering images with malformed metadata headers.
(2) The images are quite large (resolution-wise). This can theoretically lead to problems on relatively weak systems with little (dedicated) graphics memory. This becomes even more exacerbated when the respective systems' monitor is small and low-res. The more drastic down- or up-scaling Inquisit has to do, the higher the memory costs. If possible, reduce the images resolution.
(3) I'd also recommend updating your launch page to use the latest Inquisit version (4.0.8.0), which *may* help here as well.

Hopefully one or several of those measures will do the trick.

Thanks for looking at the script. Quick question, how do I go about updating the launch page and run an updated version of Inquisit? 

Log in to your account, go to the web scripts section, click the edit button next to the experiment. In the wizard, select the version in the 1st step, click finish.

When I follow the steps you outlined, I'm only able to select version 4.0.7.0. Thoughts?