RE: Error with some participants Inquisit Web

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RE: Error with some participants Inquisit Web

Error with some participants Inquisit Web

Author	Message
sdandeneau	sdandeneau posted 9 Years Ago HOT Topic Details Share Topic
Group: Forum Members Posts: 37, Visits: 141	Hi, I'm running an online study, and some participants are telling me they are getting this error: Errors Inquisit encountered errors while attempting to run this study. TypeScript ContextError Message iconError/myaccount/scripts/dandeneau/iqxPluginInstall/iqxPluginInstall.iqx.defaults.finishpageInvalid setting. The finish page must be a web address. It works for most people, but this error is popping up for some. The task is set to run with 4.0.9 version. What is causing the problem and how can I fix it? Thanks in advance, Stéphane Tags finishpageInvalid setting
	Reply Like 56
Dave	Dave posted 9 Years Ago ANSWER Post Details Share Post
Group: Administrators Posts: 13K, Visits: 104K	(Re-)Downloading the most recent web player (here: 4.0.9.0) via the link on the launch page and then (re-)installing it should make the error go away.
	Reply Like 71
sdandeneau	sdandeneau posted 9 Years Ago ANSWER Post Details Share Post
Group: Forum Members Posts: 37, Visits: 141	Thanks, I'll send them the information and see if it fixes there issue.
	Reply Like 64
audiosophy	audiosophy posted 9 Years Ago ANSWER Post Details Share Post
Group: Forum Members Posts: 62, Visits: 212	I too am having the same problem today. The trouble is though that many people have the 4.0.8.0 player installed, and when they go to run the study, there is no prompt that warns them the script will break if they don't have 4.0.9.0 installed. So they run it and then it fails. Is this something that will be addressed? I can see it being a major source of frustration. And in the meantime, could I request that Millisecond reinstate the option of running the study with the 4.0.8.0 player, which I am seeing has disappeared within the last few days (along with all versions previous to 4.0.9.0)?
	Reply Like 47
Dave	Dave posted 9 Years Ago ANSWER Post Details Share Post
Group: Administrators Posts: 13K, Visits: 104K	The fix is indeed to use the latest version of the web player (4.0.9.0). We're looking into whether there's a reliable way to prompt participants and/or enforce the installation of the latest version if an outdated version is already installed, however due to how the web player works this isn't trivial. In the meantime, perhaps adding an explicit message to your launch page reminding participants to (re-)download and (re-)install the player is a workable option.
	Reply Like 51
audiosophy	audiosophy posted 9 Years Ago ANSWER Post Details Share Post
Group: Forum Members Posts: 62, Visits: 212	Ok will do. Thanks.
	Reply Like 86
Dave	Dave posted 9 Years Ago ANSWER Post Details Share Post
Group: Administrators Posts: 13K, Visits: 104K	I should add that we pushed an update to the 4.0.9.0 launch pages for experiments hosted on millisecond.com which should enforce the latest version for participants that already have an older version already installed. If you experience any trouble with this, please let us know.
	Reply Like 53