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Group: Forum Members
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Visits: 34
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Hello,
One participant in our study reported that, after completing a survey and progressing to the BIRD task on their Mac computer, their screen went white and they were unable to complete the task. Furthermore, they pressed Ctrl+Q which skipped not only the BIRD task but also the final task, and routed them to the website they should be sent to after the battery has been completed. They tried to do this 3 times unsuccessfully.
I am unfamiliar with Macs, so I do not know what a white screen means in terms of errors, and I do not have access to participant crash logs or system specs. Could it be a sound card issue, as the BIRD is the only task that requires sound? Other participants have completed the tasks without problem on Macs.
Here is my batch code:
<batch CSRPIB2>
/file = "Staics.iqx"
/file = "BIRDrev.iqx"
/file = "DotProbe.iqx"
</batch>
The BIRD is virtually unchanged from the test library, although I added code to prevent spam-clicking and changed the block durations, which has worked on every other device so far.
The participant also completed another battery with a Go/No-Go task successful, so I don't think it is a video card issue, as the Go/No-Go task we used is image-intensive.
Please let me know if you have any ideas - the participant's sibling will be completing the same battery on the same computer, so it would be great if we could get these tasks working again. Thank you!
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