videos not playing online on a PC


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dani_s
dani_s
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I'm writing a script that presents two short videos on the screen in each trial. The videos are in .mp4 format. The script runs locally on my Mac and online on my Mac, but PC users tell me that they get this message when trying to run the script online:

Inquisit Media Error: Cannot play back the file: the format is not supported. line 77: file win\MediaPlayerControl.cpp
Unable to load the media file 'C:/Users/MiaSW/AppData/Local/Temp/plus2.mp4'. Verify the file is of a supported video format.

I've managed to figure out that only version 12 of Windows Media Player can play .mp4 files, and that most people don't have version 12. Any ideas what video file format Inquisit can handle that can also play on PCs?

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