RE: "Inquisit was unable to contact the server"

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RE: "Inquisit was unable to contact the server"

"Inquisit was unable to contact the server"

Author	Message
jdb	jdb posted 7 Years Ago Topic Details Share Topic
Group: Forum Members Posts: 6, Visits: 18	I have a task running online in Inquisit, where participants complete the task multiple times on their own computers. One participant, who has completed the task twice already, just got this error her third time: "Inquisit was unable to contact the server to verify that this script is licensed. The script will not be run." She reported that she's using a Mac running a slightly older OS, 10.9.5. Is this likely the problem? It seems strange that it should have worked before but no longer. I saw previous posts with this error talking about enabling TLS, and she's done that in both Chrome and Firefox. Any suggestions?
	Reply Like 38
Dave	Dave posted 7 Years Ago ANSWER Post Details Share Post
Group: Administrators Posts: 13K, Visits: 104K	+x jdb - Wednesday, May 24, 2017 I have a task running online in Inquisit, where participants complete the task multiple times on their own computers. One participant, who has completed the task twice already, just got this error her third time: "Inquisit was unable to contact the server to verify that this script is licensed. The script will not be run." She reported that she's using a Mac running a slightly older OS, 10.9.5. Is this likely the problem? It seems strange that it should have worked before but no longer. I saw previous posts with this error talking about enabling TLS, and she's done that in both Chrome and Firefox. Any suggestions? TLS could be the problem. Enabling it in Chrome or Firefox may not help -- the browsers use their own TLS libraries, whereas Inquisit relies on the operating system's. In other words: TLS ought to be enabled at the OS level. OSX used to ship a fairly outdated OpenSSL library, which did not support more recent TLS versions. Doing a system update might help.
	Reply Like 36
jdb	jdb posted 7 Years Ago ANSWER Post Details Share Post
Group: Forum Members Posts: 6, Visits: 18	+x Dave - Wednesday, May 24, 2017 +x jdb - Wednesday, May 24, 2017 I have a task running online in Inquisit, where participants complete the task multiple times on their own computers. One participant, who has completed the task twice already, just got this error her third time: "Inquisit was unable to contact the server to verify that this script is licensed. The script will not be run." She reported that she's using a Mac running a slightly older OS, 10.9.5. Is this likely the problem? It seems strange that it should have worked before but no longer. I saw previous posts with this error talking about enabling TLS, and she's done that in both Chrome and Firefox. Any suggestions? TLS could be the problem. Enabling it in Chrome or Firefox may not help -- the browsers use their own TLS libraries, whereas Inquisit relies on the operating system's. In other words: TLS ought to be enabled at the OS level. OSX used to ship a fairly outdated OpenSSL library, which did not support more recent TLS versions. Doing a system update might help. Ah, that makes sense. Thanks for your input!
	Reply Like 42