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kmh3xm
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Group: Forum Members
Posts: 4,
Visits: 7
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+x+x+x+xI am getting the same 403 error for loading and opening the script. It also keeps prompting me to download the plugin every time, even though it is installed on my computer. I turned off ad blocker and tried different browsers, so I'm not sure what else to do. Link below: Thanks for any insights! Kelly Hi Kelly, The actual script is missing from the files on the server. I assume you may have mistakenly deleted it while making revisions and didn't (fully) upload the revised script. That's the reason you're seeing errors. Please enter your web experiment's settings via your account, go to the 2nd "Upload Files" step and make sure the script as well as all files (images, etc.) it requires have been uploaded. Once you've uploaded any missing ones, click the "Save" button at the bottom of the page to commit the changes. After that you can close the settings and things should work. If you're having trouble with the above, feel free to attach the files here and I can upload them on your behalf. Hi Dave, Ugh--what a rookie mistake! The script wasn't there, so I must have accidentally deleted when I changed out the files. It is still opening the "save" box to download the plug-in every time I click the start button, but at least it's now working. Thanks for your quick help! Kelly Hi Kelly, Great! As for the repeated downloads: I'm not immediately able to reproduce that. What browser are you using, if I may ask? If Chrome, did you -- per chance -- check the "Remember my choice for all links of this type" checkbox in Chrome's ""External Protocol Request" prompt? If so, some (but not all, oddly enough) Chrome installations behave weirdly when that is the case. I can share directions on how to reverse that setting if need be. Thanks! Hi Dave, I am using Chrome. I also got the same error in firefox. It didn't give me an option to check anything--there was no external protocol request. I'm fine with this happening, but I worry that this will happen for participants and they will keep downloading, not allowing the inquisit program to start. For me, as long as I click to cancel download, it still opens. Does that make sense? Thank you for you help! Kelly
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Dave
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Group: Administrators
Posts: 12K,
Visits: 98K
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+x+x+x+x+xI am getting the same 403 error for loading and opening the script. It also keeps prompting me to download the plugin every time, even though it is installed on my computer. I turned off ad blocker and tried different browsers, so I'm not sure what else to do. Link below: Thanks for any insights! Kelly Hi Kelly, The actual script is missing from the files on the server. I assume you may have mistakenly deleted it while making revisions and didn't (fully) upload the revised script. That's the reason you're seeing errors. Please enter your web experiment's settings via your account, go to the 2nd "Upload Files" step and make sure the script as well as all files (images, etc.) it requires have been uploaded. Once you've uploaded any missing ones, click the "Save" button at the bottom of the page to commit the changes. After that you can close the settings and things should work. If you're having trouble with the above, feel free to attach the files here and I can upload them on your behalf. Hi Dave, Ugh--what a rookie mistake! The script wasn't there, so I must have accidentally deleted when I changed out the files. It is still opening the "save" box to download the plug-in every time I click the start button, but at least it's now working. Thanks for your quick help! Kelly Hi Kelly, Great! As for the repeated downloads: I'm not immediately able to reproduce that. What browser are you using, if I may ask? If Chrome, did you -- per chance -- check the "Remember my choice for all links of this type" checkbox in Chrome's ""External Protocol Request" prompt? If so, some (but not all, oddly enough) Chrome installations behave weirdly when that is the case. I can share directions on how to reverse that setting if need be. Thanks! Hi Dave, I am using Chrome. I also got the same error in firefox. It didn't give me an option to check anything--there was no external protocol request. I'm fine with this happening, but I worry that this will happen for participants and they will keep downloading, not allowing the inquisit program to start. For me, as long as I click to cancel download, it still opens. Does that make sense? Thank you for you help! Kelly Hi Kelly, Unless you previously checked the "Remember..." option, you should see a prompt like this:  This one's from Firefox, but Chrome's prompt is similar. If you don't see either, that would indicate you at some point checked the "Remember..." option.  Is that possible? Or are you seeing something entirely different? Thanks!
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kmh3xm
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Group: Forum Members
Posts: 4,
Visits: 7
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+x+x+x+x+x+xI am getting the same 403 error for loading and opening the script. It also keeps prompting me to download the plugin every time, even though it is installed on my computer. I turned off ad blocker and tried different browsers, so I'm not sure what else to do. Link below: Thanks for any insights! Kelly Hi Kelly, The actual script is missing from the files on the server. I assume you may have mistakenly deleted it while making revisions and didn't (fully) upload the revised script. That's the reason you're seeing errors. Please enter your web experiment's settings via your account, go to the 2nd "Upload Files" step and make sure the script as well as all files (images, etc.) it requires have been uploaded. Once you've uploaded any missing ones, click the "Save" button at the bottom of the page to commit the changes. After that you can close the settings and things should work. If you're having trouble with the above, feel free to attach the files here and I can upload them on your behalf. Hi Dave, Ugh--what a rookie mistake! The script wasn't there, so I must have accidentally deleted when I changed out the files. It is still opening the "save" box to download the plug-in every time I click the start button, but at least it's now working. Thanks for your quick help! Kelly Hi Kelly, Great! As for the repeated downloads: I'm not immediately able to reproduce that. What browser are you using, if I may ask? If Chrome, did you -- per chance -- check the "Remember my choice for all links of this type" checkbox in Chrome's ""External Protocol Request" prompt? If so, some (but not all, oddly enough) Chrome installations behave weirdly when that is the case. I can share directions on how to reverse that setting if need be. Thanks! Hi Dave, I am using Chrome. I also got the same error in firefox. It didn't give me an option to check anything--there was no external protocol request. I'm fine with this happening, but I worry that this will happen for participants and they will keep downloading, not allowing the inquisit program to start. For me, as long as I click to cancel download, it still opens. Does that make sense? Thank you for you help! Kelly Hi Kelly, Unless you previously checked the "Remember..." option, you should see a prompt like this: This one's from Firefox, but Chrome's prompt is similar. If you don't see either, that would indicate you at some point checked the "Remember..." option. Is that possible? Or are you seeing something entirely different? Thanks! Hi Dave, It's not showing anything at all except for the automatic download window that prompts you to save the installer. 
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Dave
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Group: Administrators
Posts: 12K,
Visits: 98K
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+x+x+x+x+x+x+xI am getting the same 403 error for loading and opening the script. It also keeps prompting me to download the plugin every time, even though it is installed on my computer. I turned off ad blocker and tried different browsers, so I'm not sure what else to do. Link below: Thanks for any insights! Kelly Hi Kelly, The actual script is missing from the files on the server. I assume you may have mistakenly deleted it while making revisions and didn't (fully) upload the revised script. That's the reason you're seeing errors. Please enter your web experiment's settings via your account, go to the 2nd "Upload Files" step and make sure the script as well as all files (images, etc.) it requires have been uploaded. Once you've uploaded any missing ones, click the "Save" button at the bottom of the page to commit the changes. After that you can close the settings and things should work. If you're having trouble with the above, feel free to attach the files here and I can upload them on your behalf. Hi Dave, Ugh--what a rookie mistake! The script wasn't there, so I must have accidentally deleted when I changed out the files. It is still opening the "save" box to download the plug-in every time I click the start button, but at least it's now working. Thanks for your quick help! Kelly Hi Kelly, Great! As for the repeated downloads: I'm not immediately able to reproduce that. What browser are you using, if I may ask? If Chrome, did you -- per chance -- check the "Remember my choice for all links of this type" checkbox in Chrome's ""External Protocol Request" prompt? If so, some (but not all, oddly enough) Chrome installations behave weirdly when that is the case. I can share directions on how to reverse that setting if need be. Thanks! Hi Dave, I am using Chrome. I also got the same error in firefox. It didn't give me an option to check anything--there was no external protocol request. I'm fine with this happening, but I worry that this will happen for participants and they will keep downloading, not allowing the inquisit program to start. For me, as long as I click to cancel download, it still opens. Does that make sense? Thank you for you help! Kelly Hi Kelly, Unless you previously checked the "Remember..." option, you should see a prompt like this: This one's from Firefox, but Chrome's prompt is similar. If you don't see either, that would indicate you at some point checked the "Remember..." option. Is that possible? Or are you seeing something entirely different? Thanks! Hi Dave, It's not showing anything at all except for the automatic download window that prompts you to save the installer. That would indicate that -- at some point earlier -- you checked the "Remember my choice..." box. The prompt will not show up anymore then. In Firefox, you can revert that setting via the browser preferences (in Chrome, the setting is not surfaced in the browser UI, you would have to manually edit a configuration file to revert it).
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seandr
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Group: Administrators
Posts: 1.3K,
Visits: 5.6K
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FYI - due to a security setting, the server had been returning error code 403 for missing files. I've changed the setting so now it returns the more familiar 404 for "file not found".
If you get a 404, make sure the file is in fact uploaded.
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