Multiple users get frozen screen on htmlPage element


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zhaokoh
zhaokoh
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Posts: 19, Visits: 139
Hi all,

Just wondering if anyone encounters this issue before - where intermittently participants were complaining about the screen frozen on the html page that instructs them to press "space" to continue. I haven't establish which OS but some claimed they tried multiple times, but the screen always froze (sometimes at different html page) and they have to restart the machine.

I checked the forum, there is a post at https://www.millisecond.com/forums/Topic18701.aspx about the screen could be losing focus, and suggested to try ALT-TAB Windows key - at this point, no participant has tried or report success with this method.

Given that most of these "freezing" issues happen in html page element - the common symptom is press <space> but nothing happen, does anyone come across similar issue? This could be my script too....the element and the configuration are very straightforward, for e.g.

<htmlpage intro>
/ file = "experiment_overview.html"
</htmlpage>

<htmlpage consent>
/ file = "consent_form.html"
</htmlpage>

then

<block intro>
/ preinstructions = (intro)
/ skip = [parameters.is_mturk == false]
</block>

<block consent>
/ preinstructions = (consent)
/ skip = [parameters.is_mturk == false]
</block>

then

<expt>
/onexptend = [values.completed = 1]
/blocks = [1 = intro; 2 = consent; 3 = practice_block; 4 = block1; 5 = demographics; 6 = completion_block; 7 = completion]
</expt>



GO

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