Missing data files


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saudrain
saudrain
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Posts: 10, Visits: 200
Hi there, 

I have been testing a participant with Inquisit over time using multiple tests and sessions. I am having an issue where some of the time, the data files do not get saved/uploaded. I am continuing to work with this individual (who is of a rare patient population), and I would like to know what the possible causes of this are before I continue with them. 

When I look at my web logs, it doesn't look like the test was ever taken by the participant. The issue does not seem to be with the script itself, as when I run it, the data is uploaded like it should be. The fact that the data is sometimes uploaded from the participant leads me to believe that it is not a firewall or some sort of security issue with their machine. Short of the internet cutting out at the time of upload (which seems unlikely according to the participant), is there anything else that could be causing this, or that I can rule out?

Thank you,

Sam 



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