surveypage continue button not appearing


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reg_002
reg_002
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Group: Forum Members
Posts: 13, Visits: 65
I'm having an issue with a survey page. 

The survey page is embedded in a block with other trials (see part of the script below).
The issue is that the surveypage has a textbox. 
Now, below the textbox a button is normally shown that people should click on to continue with the study.
When I test the study on Inquisit Web, this works perfectly. I tried it with all different resolutions of my laptop (1920 x 1080 --> 800x600) and only with the smallest (800 x 600) a small portion of the button is hidden behind the textbox (it is only a small portion so no problem). 

So, what goes wrong? When I run the study with online participants, about 20% complain that they don't see the continue button, noting things such as "This page seems stuck I can't find how to move on now .". I asked some of them about the screen resolution and they seem to have the issue with resolutions that I don't have the problem with at all (1366x768). I'm in the dark about what is happening. 

Does anyone know a solution here?

If you want to try out the script yourself, it is here: https://mili2nd.co/zdwb

Part of the script: 

##Blocks##
<block LearningP1_nhd_pld>
/ trials = [1 = Markneutral; 2 = Markposld_el2; 4 = wait2; 5 = Markposld_el_; 6= Markneutral]
/preinstructions = (LearningMark)
</block>

##Trials##
<trial Markneutral>
/ stimulustimes = [0=Mark_1;500=neutralMark; 8500=space]
/ validresponse = (57)
/ beginresponsetime = 8500
</trial>

<trial Markposld_el2>
/ stimulustimes = [0=Mark_1;500=posldMark2,posldpic2_; 8500=space_]
/ validresponse = (57)
/ beginresponsetime = 8500
</trial>

<surveypage Markposld_el_>
/questions = [1=visualizeM]
/itemfontstyle = ("Arial", 14pt)
/showpagenumbers = false
/showquestionnumbers = false
/ stimulusframes = [1=Mark_q_, posldpic]
</surveypage>

<textbox visualizeM>
/ caption = "
Please think about the LAST piece of behavioral information that you just read. Your task is to think about this information for a while.
Please visualize the behavior and form an interactive image of what Mark did.
Please also elaborate on the information any way you can and write your elaboration below.
Make sure to elaborate sufficiently (please write at least four sentences).
After writing down the elaboration, you can click below to continue."
/ position = (30px, 300px)
/ textboxsize = (80%, 300px)
/ multiline = true
/ required = true
/ minchars = 40
</textbox>

<trial wait2>
/ validkeys = ("8")
/ correctresponse = ("8")
/ frames = [1=blackscreen2]
/ timeout = 10
/ errormessage = false
</trial>

##Stimuli##

<picture Mark_q_>
/ numitems = 1
/ items = ("man1.jpg")
/ position = (40%, 185px)
/ size = (250,215)
</picture>

<text posldMark2>
/ items = ("Mark gave up his seat on the bus to an older person.")
/ fontstyle = ("Arial", 18pt)
/ position = (50%, 35%)
/ txbgcolor = black
/ color = black
/ txcolor = white
</text>

<picture posldpic>
/ items = ("pld.jpg")
/ position = (75%, 175px)
/ size = (272,185)
</picture>

<text blackscreen2>
/ numitems = 1
/ items = ("      ")
/ txbgcolor = (0,0,0)
/ color = (255, 255, 255)
/ fontstyle = ("Arial", 103.43%, false, false, false, false, 5, 1)
</text>


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