> When this happens with a participant, what would you recommend we do to address the issue with the participant to start fresh?
(1) Make sure the internet connection is stable and not otherwise congested (e.g. large OS or app updates downloading at the same time).
(2) If a simple app restart doesn't do the trick, clear the player's cache as described here previously: https://forums.millisecond.com/Topic34032.aspx
> In my own testing, I keep running into "internet timeout error" for several different session IDs in Inquisit player
Timeout errors typically originate client-side, i.e. the connection is slow, unstable, or congested. See (1) above.
If your set of scripts is stable, i.e. don't have to be changed around online anymore, you can also put the experiment into "offline" mode on any given device, in which case all materials (scripts, assets, etc. for all sessions) will donwloaded and persistently stored on the device, i.e. they don't have to be downloaded anew every time. The caveat here is: If you change something online, a device that has the study in offline mode will not pick up any of those changes. Offline mode will first have to be disabled again.
under "Offline Support." Note: Even if set to offline, data files will be automatically uploaded if internet connectivity is available, unless automatic data file upload has been explicitly disabled per the player's Data tab.