Millisecond Forums

Hi!

I am encountering an issue with the batch script. It seems that occasionally a session will be skipped when participants click the initial personalized link we send. We just asked a researcher to test it out, and the same thing happened to her. We know it's not an issue with launching sessions directly via the player app and entering sessions numbers, as the participants (and the researcher) only clicked the personalized link. For example, Judy (our fellow researcher) repeatedly clicked the personalized link and successfully was directed to session IDs 1-7 (in order), but then session 8 never opened. Instead, it went right to session 9 (and then 10, then 11, etc). 

What are some possible explanations for how a session could be skipped? I've double checked the batch and session scripts to ensure there are no typos. Also, it appears to be a different session that has been skipped each time there's an issue (i.e., sometimes every session will be perfect and in order; sometimes a participant will be directed through every session except session 3; other times a participant will be directed through every session except session 6; etc).

  

Thank you so much! We really appreciate any help!