Millisecond Forums

Hi all, 

My Inqisuit Web study is running and most participants can access it. It has also been tested extensively beforehand, everything works fine. However, there are some participants that can't access the launch page. They get a "404 Not Found" error message. My hypothesis is that it relates to the country they are in, since it seems to mainly be participants in one country (Türkiye in this case). Is this possible? I'm using the US server. Could it help to create a new link on the EU server?

Any advice is welcome!

+x

 

Kemp25 - 1/24/2025

Hi all, 

My Inqisuit Web study is running and most participants can access it. It has also been tested extensively beforehand, everything works fine. However, there are some participants that can't access the launch page. They get a "404 Not Found" error message. My hypothesis is that it relates to the country they are in, since it seems to mainly be participants in one country (Türkiye in this case). Is this possible? I'm using the US server. Could it help to create a new link on the EU server?

Any advice is welcome!

Country-specific issues are possible. My guess would be that in the case of the affected participants, the request headers sent to the server are in some way invalid or msencoded, which leads to the server returing a 404. Give me the link to the affected launch page, then we can check whether we're seeing any oddities in the requests and server responses.

Update: Thanks for providing the link privately. I'll post an update to this thread regarding what we found, if anything. There's a lot data to go through and check, so this may take some time.