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AKrishna
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Group: Forum Members
Posts: 130,
Visits: 451
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Hi all,
today, I added a new user to our departmental account (elkehoffmann). She received the signup email as usual, set a password, and then tried to log in (all within a few minutes of my creating the account). However, the login page directed her to a blank page instead of the usual account dashboard. Reloading and Ctrl+F5 reloading changed nothing. We reproduced this issue on two further computers running different browsers (she was using Safari, I believe; we reproduced on Chrome and Firefox). Going to millisecond.com manually showed that the user was logged in (the Login option on the top right was replaced by the options for logged in users), but trying to access the account dashboard or profile from here failed as well (blank screen, as described). The email address didn't have any unusual features that I noticed (e.g., special characters) and the domain was one that we have used successfully in the past.
Funnily enough, it was possible to log in to other, existing accounts normally (tested on the Chrome and Firefox computers); the account dashboard was displayed as expected. However, this one new user account did not work.
I have already tried deleting the account and recreating it, as well as temporarily setting it to Admin status - nothing helped. Currently, the account has been deleted and we're waiting for an hour or two before recreating it, in case server propagation is somehow involved.
Any ideas what might be wrong? Assistance appreciated!
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Dave
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Group: Administrators
Posts: 13K,
Visits: 110K
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+xHi all, today, I added a new user to our departmental account (elkehoffmann). She received the signup email as usual, set a password, and then tried to log in (all within a few minutes of my creating the account). However, the login page directed her to a blank page instead of the usual account dashboard. Reloading and Ctrl+F5 reloading changed nothing. We reproduced this issue on two further computers running different browsers (she was using Safari, I believe; we reproduced on Chrome and Firefox). Going to millisecond.com manually showed that the user was logged in (the Login option on the top right was replaced by the options for logged in users), but trying to access the account dashboard or profile from here failed as well (blank screen, as described). The email address didn't have any unusual features that I noticed (e.g., special characters) and the domain was one that we have used successfully in the past. Funnily enough, it was possible to log in to other, existing accounts normally (tested on the Chrome and Firefox computers); the account dashboard was displayed as expected. However, this one new user account did not work. I have already tried deleting the account and recreating it, as well as temporarily setting it to Admin status - nothing helped. Currently, the account has been deleted and we're waiting for an hour or two before recreating it, in case server propagation is somehow involved. Any ideas what might be wrong? Assistance appreciated! Hmm, I readded that user, normal process exactly as you would do. Everything looks normal. Can you have them try to log in again now?
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AKrishna
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Group: Forum Members
Posts: 130,
Visits: 451
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Thanks for the quick response! Unfortunately, I couldn't manage to check in with her today and it's likely I won't be able to until Wednesday. Apologies if this thread is inactive for a while. I'll let you know once I know more!
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Dave
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Group: Administrators
Posts: 13K,
Visits: 110K
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+xThanks for the quick response! Unfortunately, I couldn't manage to check in with her today and it's likely I won't be able to until Wednesday. Apologies if this thread is inactive for a while. I'll let you know once I know more! Thank you for the heads-up! I see one log in event by the user in the logs, from the time after I readded them to the account. So it seems they at least tried again. The event looks normal, but so did the previous ones.
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AKrishna
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Group: Forum Members
Posts: 130,
Visits: 451
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Cheers! So, over the last few days, the login issue was apparently resolved. Sorry I can't give better details on when and what exactly happened, but thanks for your help
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Dave
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Group: Administrators
Posts: 13K,
Visits: 110K
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+xCheers! So, over the last few days, the login issue was apparently resolved. Sorry I can't give better details on when and what exactly happened, but thanks for your help Thanks for letting me know!
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nsid44
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Group: Forum Members
Posts: 2,
Visits: 3
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Hi Dave, hope you're doing well. Had this exact same issue when added to departmental account (my user email is navyaan.siddiqui1@monash.edu). Initially the account dashboard was completely blank. Now when I try to log in, it won't even go to the dashboard, the page just doesn't load at all. Any help would be appreciated! Cheers, Nav.
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Dave
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Group: Administrators
Posts: 13K,
Visits: 110K
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+xHi Dave, hope you're doing well. Had this exact same issue when added to departmental account (my user email is navyaan.siddiqui1@monash.edu). Initially the account dashboard was completely blank. Now when I try to log in, it won't even go to the dashboard, the page just doesn't load at all. Any help would be appreciated! Cheers, Nav. Can you try again now? After you've entered user name and password, the site should ask you to accept the terms of service. Does accepting these work?
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nsid44
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Group: Forum Members
Posts: 2,
Visits: 3
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+x+xHi Dave, hope you're doing well. Had this exact same issue when added to departmental account (my user email is navyaan.siddiqui1@monash.edu). Initially the account dashboard was completely blank. Now when I try to log in, it won't even go to the dashboard, the page just doesn't load at all. Any help would be appreciated! Cheers, Nav. Can you try again now? After you've entered user name and password, the site should ask you to accept the terms of service. Does accepting these work? Worked a treat, thank you!
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