Unknown error on iPad when running web study

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Unknown error on iPad when running web study

Unknown error on iPad when running web study

Author	Message
Dave	Dave posted Last Month ANSWER Post Details Share Post
Group: Administrators Posts: 13K, Visits: 110K	Excellent -- thanks for letting me know!
	Reply Like 1
AKrishna	AKrishna posted Last Month ANSWER Post Details Share Post
Group: Forum Members Posts: 132, Visits: 456	It looks like your wild guess was on the money. I re-encoded the videos as you suggested and now the iPad is running the experiment. Just for completeness, here's a local log of one failed runthrough on the iPad from before the new videos were uploaded: 2026-08-27T05:38:01.215 InquisitPlayer 6.6.3 6611 InquisitPlayer Data Manager Stop Uploads Pending Data=0 2026-08-27T05:38:01.218 InquisitPlayer 6.6.3 6611 InquisitPlayer Start Test Online Script='prodi_all_test' Account=4351 ScriptPath=https://scripts.millisecond.eu/elkehoffmann/prodi_all_test/klasse 3 und 4 alle subtests.iqx HomeServer=eu.mili2nd.net DataUrl='' FinishPage=https://eu.mili2nd.net/inquisit6/finish Monkey=human SessionId=1 GroupId=67 SubjectId=m_dlhkn0u1qhk9 2026-08-27T05:38:01.934 InquisitPlayer 6.6.3 6611 accountId='4351' License Check Successfull. 2026-08-27T05:38:01.934 InquisitPlayer 6.6.3 6611 InquisitPlayer License Check Result=1 AccountId=4351 ExperimentId=78641 ExperimentName=prodi_all_test ScriptName=78641 Offline=0 isCached=1 ScriptUrl=https://scripts.millisecond.eu/elkehoffmann/prodi_all_test/klasse 3 und 4 alle subtests.iqx 2026-08-27T05:38:02.022 InquisitPlayer 6.6.3 6611 Script='/var/mobile/Containers/Data/Application/A74B59CA-A848-49FD-8D74-A018D85DA984/Library/Caches/Millisecond Software/Inquisit Player/scripts/78641_100495664d383cb8183298121523decd/klasse 3 und 4 alle subtests.iqx' GroupID=67 SubjectID=m_dlhkn0u1qhk9 Graphics=QtOpenGL ColorDepth=24 ScreenWidth=1194 ScreenHeight=809 RefreshRate=120 VidoeSync=WaitForVerticalBlank 2026-08-27T05:38:02.022 InquisitPlayer 6.6.3 6611 Script='/var/mobile/Containers/Data/Application/A74B59CA-A848-49FD-8D74-A018D85DA984/Library/Caches/Millisecond Software/Inquisit Player/scripts/78641_100495664d383cb8183298121523decd/klasse 3 und 4 alle subtests.iqx' GroupID=67 SubjectID=m_dlhkn0u1qhk9 Graphics isTablet=0 isScrollable=0 hasResponseView=0 2026-08-27T05:38:02.247 InquisitPlayer 6.6.3 6611 InquisitPlayer NotifyTracker Success Script='prodi_all_test' Account=4351 ScriptPath=https://scripts.millisecond.eu/elkehoffmann/prodi_all_test/klasse 3 und 4 alle subtests.iqx HomeServer=eu.mili2nd.net DataUrl='' FinishPage=https://eu.mili2nd.net/inquisit6/finish Monkey=human SessionId=1 GroupId=67 SubjectId=m_dlhkn0u1qhk9 2026-08-27T05:38:02.247 InquisitPlayer 6.6.3 6611 Network Requests Remaining=0 Completed all pending requests. 2026-08-27T05:38:02.252 InquisitPlayer 6.6.3 6611 Script='/var/mobile/Containers/Data/Application/A74B59CA-A848-49FD-8D74-A018D85DA984/Library/Caches/Millisecond Software/Inquisit Player/scripts/78641_100495664d383cb8183298121523decd/klasse 3 und 4 alle subtests.iqx' GroupID=67 SubjectID=m_dlhkn0u1qhk9 Script starting... Cached=0 isOffline=0 isNetworkReachable=1 2026-08-27T05:38:02.560 InquisitPlayer 6.6.3 6611 Script='/var/mobile/Containers/Data/Application/A74B59CA-A848-49FD-8D74-A018D85DA984/Library/Caches/Millisecond Software/Inquisit Player/scripts/78641_100495664d383cb8183298121523decd/anfang_stopp.iqx' GroupID=67 SubjectID=m_dlhkn0u1qhk9 Script starting... Cached=0 isOffline=0 isNetworkReachable=1 2026-08-27T05:38:04.256 InquisitPlayer 6.6.3 6611 Script='/var/mobile/Containers/Data/Application/A74B59CA-A848-49FD-8D74-A018D85DA984/Library/Caches/Millisecond Software/Inquisit Player/scripts/78641_100495664d383cb8183298121523decd/anfang_stopp.iqx' GroupID=67 SubjectID=m_dlhkn0u1qhk9 Opened Temporary DataFile='/var/mobile/Containers/Data/Application/A74B59CA-A848-49FD-8D74-A018D85DA984/Library/Application Support/Millisecond Software/Inquisit Player/pending/files/raw_anfang_stopp_raw_m_dlhkn0u1qhk9_2026-08-27-12-38-02-277.iqdat'. Found FileSize=0 bytes. 2026-08-27T05:38:04.260 InquisitPlayer 6.6.3 6611 Script='/var/mobile/Containers/Data/Application/A74B59CA-A848-49FD-8D74-A018D85DA984/Library/Caches/Millisecond Software/Inquisit Player/scripts/78641_100495664d383cb8183298121523decd/anfang_stopp.iqx' GroupID=67 SubjectID=m_dlhkn0u1qhk9 Script finishing... Cached=0 isOffline=0 isNetworkReachable=1 hasData=1 2026-08-27T05:38:04.274 InquisitPlayer 6.6.3 6611 Script='/var/mobile/Containers/Data/Application/A74B59CA-A848-49FD-8D74-A018D85DA984/Library/Caches/Millisecond Software/Inquisit Player/scripts/78641_100495664d383cb8183298121523decd/anfang_stopp.iqx' GroupID=67 SubjectID=m_dlhkn0u1qhk9 Closed Temporary DataFile='/var/mobile/Containers/Data/Application/A74B59CA-A848-49FD-8D74-A018D85DA984/Library/Application Support/Millisecond Software/Inquisit Player/pending/files/raw_anfang_stopp_raw_m_dlhkn0u1qhk9_2026-08-27-12-38-02-277.iqdat'. Found FileSize=299 bytes 2026-08-27T05:38:04.275 InquisitPlayer 6.6.3 6611 Script='/var/mobile/Containers/Data/Application/A74B59CA-A848-49FD-8D74-A018D85DA984/Library/Caches/Millisecond Software/Inquisit Player/scripts/78641_100495664d383cb8183298121523decd/anfang_stopp.iqx' GroupID=67 SubjectID=m_dlhkn0u1qhk9 ResultsManager storeData Write HTTP Scheduling Upload of raw_anfang_stopp_raw_m_dlhkn0u1qhk9_2026-08-27-12-38-02-277.iqdat 2026-08-27T05:38:04.275 InquisitPlayer 6.6.3 6611 Script='/var/mobile/Containers/Data/Application/A74B59CA-A848-49FD-8D74-A018D85DA984/Library/Caches/Millisecond Software/Inquisit Player/scripts/78641_100495664d383cb8183298121523decd/anfang_stopp.iqx' GroupID=67 SubjectID=m_dlhkn0u1qhk9 PostHttpData Write HTTP Scheduling Upload of anfang_stopp_raw_m_dlhkn0u1qhk9_2026-08-27-12-38-02-277 2026-08-27T05:38:05.588 InquisitPlayer 6.6.3 6611 Script='/var/mobile/Containers/Data/Application/A74B59CA-A848-49FD-8D74-A018D85DA984/Library/Caches/Millisecond Software/Inquisit Player/scripts/78641_100495664d383cb8183298121523decd/anfang_stopp.iqx' GroupID=67 SubjectID=m_dlhkn0u1qhk9 Script completed successfully. 2026-08-27T05:38:06.306 InquisitPlayer 6.6.3 6611 InquisitPlayer DataUploads Starting Upload 2026-08-27T05:38:06.306 InquisitPlayer 6.6.3 6611 InquisitPlayer Data Manager Start Uploads Pending Data=0 Visible=0 2026-08-27T05:38:06.306 InquisitPlayer 6.6.3 6611 InquisitPlayer Finished Test Failed Script='prodi_all_test' Account=4351 ScriptPath=https://scripts.millisecond.eu/elkehoffmann/prodi_all_test/klasse 3 und 4 alle subtests.iqx HomeServer=eu.mili2nd.net DataUrl='' FinishPage=https://eu.mili2nd.net/inquisit6/finish Monkey=human SessionId=1 GroupId=67 SubjectId=m_dlhkn0u1qhk9 RuntimeMessageCount=13 2026-08-27T05:38:06.307 InquisitPlayer 6.6.3 6611 InquisitPlayer Data Manager Stopping Uploads NetworkReachable=1 Pending Data=0 2026-08-27T05:38:08.085 InquisitPlayer 6.6.3 6611 Open Web Page Local URL=file:///private/var/mobile/Containers/Data/Application/A74B59CA-A848-49FD-8D74-A018D85DA984/tmp/InquisitPlayer/Errors.htm Thanks for your help as always!
	Reply Like 1
Dave	Dave posted Last Month ANSWER Post Details Share Post
Group: Administrators Posts: 13K, Visits: 110K	+x AKrishna - 8/27/2026 Another new one for me - I recently set up a web study (https://mili2nd.eu/rzmc) and tested it on my Windows 11 laptop, where it worked fine. However, another user later tested it using an 11'' 2nd Gen iPad Pro (OS/X 18.6.2) and had a strange issue where the first script in the batch ran normally, but Inquisit then quit, showing a "The study encountered errors - the researcher has been notified" screen, but no error code. The logs show no errors, simply a lack of data files for the remaining scripts which didn't run. Any ideas? The iPad model number is MY252FD/A, if that helps! Have you checked the app log on the iPad? Tests tab in the Inquisit Player app, tap Log in the upper right corner. Wild guess, just looking at the files: MPEG is ancient as a codec. I would encode the videos with a modern codec (H.264 in a MP4 container).
	Reply Like 2
AKrishna	AKrishna posted Last Month Topic Details Share Topic
Group: Forum Members Posts: 132, Visits: 456	Another new one for me - I recently set up a web study (https://mili2nd.eu/rzmc) and tested it on my Windows 11 laptop, where it worked fine. However, another user later tested it using an 11'' 2nd Gen iPad Pro (OS/X 18.6.2) and had a strange issue where the first script in the batch ran normally, but Inquisit then quit, showing a "The study encountered errors - the researcher has been notified" screen, but no error code. The logs show no errors, simply a lack of data files for the remaining scripts which didn't run. Any ideas? The iPad model number is MY252FD/A, if that helps!
	Reply Like 1