RE: Crash when running a query

Back

Crash when running a query

Author	Message
UKNSupport	UKNSupport posted 12 Years Ago HOT Topic Details Share Topic
Group: Forum Members Posts: 4, Visits: 1	Complete newbie to this, we are trying to get this up and running on our RDS environment and the software just crashes when trying to run a test/query Installed version 4.0.4 on 2008 R2 x64 RDS server with all default options (trial version) Can open the program fine. open a *.iqx file which opens fine click on the run the script button and the software crashes out with - Problem Event Name: APPCRASH Application Name: Inquisit.exe Application Version: 4.0.4.0 Application Timestamp: 529e4dd7 Fault Module Name: Inquisit.exe Fault Module Version: 4.0.4.0 Fault Module Timestamp: 529e4dd7 Exception Code: c0000005 Exception Offset: 00000000000b31c1 OS Version: 6.1.7601.2.1.0.16.7 Locale ID: 2057 Additional Information 1: acc7 Additional Information 2: acc7cd1065140c497325930617ff0052 Additional Information 3: 28b9 Additional Information 4: 28b9c926607644e38d3baff455774cc1 I have also instaled it locally on a Win7 x64 system and get the same results. Does anyone have any idea what the issue here may be and how it can be resolved? Many thanks
	Reply Like 26
Dave	Dave posted 12 Years Ago ANSWER Post Details Share Post
Group: Administrators Posts: 13K, Visits: 108K	Exception Code: c0000005 Indicates an access violation. Could be caused by a number of things, including but not limited to - aggressive / misconfigured AV - outdated / broken drivers (particularly graphics adapter) - missing / broken / outdated DirectX environment (check if installed and up to date). If you are running the server as VM, make sure to enable 3D hardware acceleration in the VM's settings.
	Reply Like 25
Dave	Dave posted 12 Years Ago ANSWER Post Details Share Post
Group: Administrators Posts: 13K, Visits: 108K	Also, can you check Tools -> View Log File... and see if anything pops out?
	Reply Like 25
UKNSupport	UKNSupport posted 12 Years Ago ANSWER Post Details Share Post
Group: Forum Members Posts: 4, Visits: 1	Many thanks for your help Dave, The log file as follows - 2013-12-06T16:12:23.361 InquisitLab 4.0.4.0 2310 64bit Release CompileDate='Dec 3 2013' CompileTime='13:26:39' Initializing... 2013-12-06T16:12:23.363 InquisitLab 4.0.4.0 2310 System Platform='Windows NT 6.1; Win64; x64' MemAvail=26817264 MemTotal=33541208 CPUSpeed=2793 TimerResolution=0.0003666244193127478 IPAddress=172.20.21.170 MacAddress=D4-BE-D9-F0-98-1D
	Reply Like 25
Dave	Dave posted 12 Years Ago ANSWER Post Details Share Post
Group: Administrators Posts: 13K, Visits: 108K	Nothing special there. Are any log entries added when you try to run a script? If so, which?
	Reply Like 24
UKNSupport	UKNSupport posted 12 Years Ago ANSWER Post Details Share Post
Group: Forum Members Posts: 4, Visits: 1	Just tried running the scrip and got this- 2013-12-06T16:12:23.361 InquisitLab 4.0.4.0 2310 64bit Release CompileDate='Dec 3 2013' CompileTime='13:26:39' Initializing... 2013-12-06T16:12:23.363 InquisitLab 4.0.4.0 2310 System Platform='Windows NT 6.1; Win64; x64' MemAvail=26817264 MemTotal=33541208 CPUSpeed=2793 TimerResolution=0.0003666244193127478 IPAddress=172.20.21.170 MacAddress=D4-BE-D9-F0-98-1D 2013-12-06T16:29:17.291 InquisitLab 4.0.4.0 2310 Script='W:\Psyc test files\Dotprobe_Oxford_2.iqx' GroupID=1 SubjectID=1 ExecutionError DXGI Error: 0x887a0002 Unknown error 0x-2005270526lX Line 291, File win\Direct2DGraphics.cpp 2013-12-06T16:29:17.291 InquisitLab 4.0.4.0 2310 Script='W:\Psyc test files\Dotprobe_Oxford_2.iqx' GroupID=1 SubjectID=1 ExecutionError Direct2D initialization failed. Please visit the manufacturer's web site for your graphics card and install the latest drivers. 2013-12-06T16:29:24.327 InquisitLab 4.0.4.0 2310 64bit Release CompileDate='Dec 3 2013' CompileTime='13:26:39' Initializing... 2013-12-06T16:29:24.327 InquisitLab 4.0.4.0 2310 System Platform='Windows NT 6.1; Win64; x64' MemAvail=26704504 MemTotal=33541208 CPUSpeed=2793 TimerResolution=0.0003666244193127478 IPAddress=172.20.21.170 MacAddress=D4-BE-D9-F0-98-1D
	Reply Like 22
Dave	Dave posted 12 Years Ago ANSWER Post Details Share Post
Group: Administrators Posts: 13K, Visits: 108K	2013-12-06T16:12:23.361 InquisitLab 4.0.4.0 2310 64bit Release CompileDate='Dec 3 2013' CompileTime='13:26:39' Initializing... 2013-12-06T16:12:23.363 InquisitLab 4.0.4.0 2310 System Platform='Windows NT 6.1; Win64; x64' MemAvail=26817264 MemTotal=33541208 CPUSpeed=2793 TimerResolution=0.0003666244193127478 IPAddress=172.20.21.170 MacAddress=D4-BE-D9-F0-98-1D 2013-12-06T16:29:17.291 InquisitLab 4.0.4.0 2310 Script='W:\Psyc test files\Dotprobe_Oxford_2.iqx' GroupID=1 SubjectID=1 ExecutionError DXGI Error: 0x887a0002 Unknown error 0x-2005270526lX Line 291, File win\Direct2DGraphics.cpp 2013-12-06T16:29:17.291 InquisitLab 4.0.4.0 2310 Script='W:\Psyc test files\Dotprobe_Oxford_2.iqx' GroupID=1 SubjectID=1 ExecutionError Direct2D initialization failed. Please visit the manufacturer's web site for your graphics card and install the latest drivers. 2013-12-06T16:29:24.327 InquisitLab 4.0.4.0 2310 64bit Release CompileDate='Dec 3 2013' CompileTime='13:26:39' Initializing... 2013-12-06T16:29:24.327 InquisitLab 4.0.4.0 2310 System Platform='Windows NT 6.1; Win64; x64' MemAvail=26704504 MemTotal=33541208 CPUSpeed=2793 TimerResolution=0.0003666244193127478 IPAddress=172.20.21.170 MacAddress=D4-BE-D9-F0-98-1D Suggests issues w/ graphics driver and/or DirectX (as already indicated in 1st reply). Update both.
	Reply Like 22
UKNSupport	UKNSupport posted 12 Years Ago ANSWER Post Details Share Post
Group: Forum Members Posts: 4, Visits: 1	Ok, will have a look at getting that done, should be fun on 14 servers!! Really appreciate your help, I'll let you know how it goes. Ryan
	Reply Like 21
Dave	Dave posted 12 Years Ago ANSWER Post Details Share Post
Group: Administrators Posts: 13K, Visits: 108K	Start w/ one box -- let's first figure out where exactly the issue is / if updating the mentioned components is sufficient to resolve it.
	Reply Like 24