RE: problems uninstalling plugin for web version

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RE: problems uninstalling plugin for web version

problems uninstalling plugin for web version

Author	Message
vz29	vz29 posted 11 Years Ago HOT Topic Details Share Topic
Group: Awaiting Activation Posts: 72, Visits: 192	Hi, One of my P is not able to uninstall the plugin. She receives this error message: "An error occurred while trying to unregister the plugin. Technical Details: Suste.Security.Security.Exception: Requested registry access is not allowed. at Microsoft.Win32.RegistryKey.OpenSubKey(string name, Boolean writable) at IQWEBClean.IqCleaner.cleanPluginRegistration() The Zone of the assembly that failed was: My Computer" Any thoughts as to the nature of the problem? Vivian
	Reply Like 29
Dave	Dave posted 11 Years Ago ANSWER Post Details Share Post
Group: Administrators Posts: 13K, Visits: 108K	The error indicates the person's user privileges are insufficient to delete registry keys. She/he should try running the cleanup utility with administrative privileges.
	Reply Like 16
vz29	vz29 posted 11 Years Ago ANSWER Post Details Share Post
Group: Awaiting Activation Posts: 72, Visits: 192	Hi, The P says that she is the sole user with full admin rights ...
	Reply Like 17
Dave	Dave posted 11 Years Ago ANSWER Post Details Share Post
Group: Administrators Posts: 13K, Visits: 108K	That does not mean the application is executed with administrative privileges under modern Windows systems. You have to explicitly do so via the context menu ("Run as administrator").
	Reply Like 15
vz29	vz29 posted 11 Years Ago ANSWER Post Details Share Post
Group: Awaiting Activation Posts: 72, Visits: 192	Hi Dave, I don't have a window machine handy and am not sure if this P knows how to go about doing so. You wrote initially " She/he should try running the cleanup utility with administrative privileges." and in your most recent post for her to do "so via the context menu ("Run as administrator")". Could you provide more information about where these apps are located in the Windows machine? I did a search and this came up: http://windows.microsoft.com/en-us/windows/delete-files-using-disk-cleanup#delete-files-using-disk-cleanup=windows-8 I'm assuming this is what you had in mind... again, I don't have access to a Windows machine and so can't confirm. V
	Reply Like 16
seandr	seandr posted 11 Years Ago ANSWER Post Details Share Post
Group: Administrators Posts: 1.3K, Visits: 5.9K	Hi V, Windows Vista, 7, and 8 do not automatically run apps with admin privileges, even if the user is logged on as an admin. So, tell the participant to download the Inquisit Web Removal utility, then right-click it, then select "Run as administrator" to make sure the app runs with the required privileges. Are you using Inquisit 4.0.5 by any chance? If so, we've simplified the uninstall experience for the plugin by having it show up in Add/Remove Programs in the Windows Control Panel so that participants can uninstall the program from there, just as they'd uninstall any other program. If you're study is running on 4.0.5, the participant should check Add/Remove Programs (or Programs and Features on Windows 7) for "Inquisit 4 Web", and uninstall from there. I'll make sure the instructions on our uninstall page are updated with this info. -Sean
	Reply Like 16
vz29	vz29 posted 11 Years Ago ANSWER Post Details Share Post
Group: Awaiting Activation Posts: 72, Visits: 192	Yes, I am running v 4.0.5 and will ask her to do that. Thanks! V
	Reply Like 16
Dave	Dave posted 11 Years Ago ANSWER Post Details Share Post
Group: Administrators Posts: 13K, Visits: 108K	Re. detailed instructions on how to run a program with administrative privileges under Windows 7 / 8, those can be found online at e.g. http://windows.microsoft.com/en-gb/windows7/how-do-i-run-an-application-once-with-a-full-administrator-access-token or via your preferred search engine, e.g. https://encrypted.google.com/#q=how+to+%22run+as+administrator%22+windows
	Reply Like 16