RE: error message using web

Back

error message using web

Author	Message
vz29	vz29 posted 10 Years Ago Topic Details Share Topic
Group: Awaiting Activation Posts: 72, Visits: 192	hi, a participant reported the following error "Inquisit was unable to contact the server to verify that the script is licensed. The script will not be run." I received the email from the P last night around 6:20PM. Was Inquisit's server down or was this a problem with P's internet connection? something else? v
	Reply Like 39
Dave	Dave posted 10 Years Ago ANSWER Post Details Share Post
Group: Administrators Posts: 13K, Visits: 104K	See https://www.millisecond.com/forums/FindPost15001.aspx for the likely cause(s).
	Reply Like 34
vz29	vz29 posted 10 Years Ago ANSWER Post Details Share Post
Group: Awaiting Activation Posts: 72, Visits: 192	Thanks Dave. I looked at the post. Are you saying that Ps should read the blog in order to be able to access our study? Seems like a lot to ask ... V
	Reply Like 35
Dave	Dave posted 10 Years Ago ANSWER Post Details Share Post
Group: Administrators Posts: 13K, Visits: 104K	What I'm saying is that the error is due to either (1) either a firewall is blocking the plugin from communicating with the server or (2) the client machine does not have TLS 1 enabled. (2) is particularly likely when running (outdated) Windows XP. TLS can be enabled via Internet Options -> Advanced -> Security -> Check 'Use TLS 1.0'. Hope this helps.
	Reply Like 28
vz29	vz29 posted 10 Years Ago ANSWER Post Details Share Post
Group: Awaiting Activation Posts: 72, Visits: 192	yes, it does!
	Reply Like 35