videos run on one machine but not another

Author	Message
Nick00004	Nick00004 posted 9 Years Ago Topic Details Share Topic
Group: Forum Members Posts: 12, Visits: 52	Hi Inquisit Team, I programmed a script on my one computer and my videos (mp4) run fine on this machine (as well as on another one in the lab). When I transfer it over to another computer though, the script runs without any errors - yay for this - as if the video is playing as it should, but it's just a blank white screen. I've installed the proper codecs and everything. I also programmed it in an updated version of 4.0 ... any ideas what might be going on? Thanks, Nick
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Dave	Dave posted 9 Years Ago ANSWER Post Details Share Post
Group: Administrators Posts: 13K, Visits: 104K	(1) Make sure that the Inquisit version is the same & up-to-date on all those machines. (2) If the issue persists after ensuring (1), it almost certainly is a codec issue. Double-check that the proper codecs have indeed been installed system-wide. Also make sure that the system is actually using those codecs, not some alternative / broken ones. (3) If you can't resolve it using the above, the workaround is to convert your videos to a format that will work out of the box under Windows (e.g. WMV) because the respective codecs are shipped / installed with the operating system by default. Edited 9 Years Ago by Dave
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