Millisecond Forums

I don't know why you get that error message and I've been unable to reproduce it. Inquisit works fine under 64-bit Windows. The only alternative I can suggest is providing direct download links to your participants. Those are

32-bit Windows:
https://www.millisecond.com/download/4/4_0_8_0/player/win32/IQWebPlayerSetup.exe

64-bit Windows:
https://www.millisecond.com/download/4/4_0_8_0/player/win64/IQWebPlayerSetup.exe

OSX:
https://www.millisecond.com/download/4/4_0_8_0//player/mac/Inquisit_Web_Player_4080.dmg

The second link worked! But, if I used these direct links, participants need to know whether their PC is 32 or 64.... Can you look into why the general download link was not working?

We'll surely be looking into this, but as I already said I haven't been able to reproduce this so far, i.e., I'm not seeing any error message under 64-bit. So there's probably some additional factor involved (e.g. a specific browser or browser version or other system characteristic) that I'm not catching.

Thus, for the time being, the direct links are the best option I have to offer.

I am having several of my RAs test run the study, and I got the following message from one of them: "I had trouble downloading the application needed to proceed to the other portion of the study and also had trouble when clicking the E and I, it wasn't working when i clicked them so i had to hold " ctrl + E." No one else had the issue with I and E, so I don't think it is the script... Any idea?

No idea offhand. First of, as far as I can see the script doesn't require *clicking* E or I, but rather *pressing* the E or I key on the keyboard. I'm also not sure what "CTRL + E" should do. Unless it's specified as a custom /quitcommand, that key combo should not do anything (the standard key combinations are CTRL+B to skip a block and CTRL+Q to terminate the entire script).

No idea offhand. First of, as far as I can see the script doesn't require *clicking* E or I, but rather *pressing* the E or I key on the keyboard. I'm also not sure what "CTRL + E" should do. Unless it's specified as a custom /quitcommand, that key combo should not do anything (the standard key combinations are CTRL+B to skip a block and CTRL+Q to terminate the entire script).

Right... I am pretty sure that the student meant "pressing" not clicking. Six other students were able to complete the IATs with no "I" and "E" issue, so I am 100% it is not a script issue.

There are other issues reported by the students over the weekend:
- 1 student reported that she received a pop-up message about the session being outdated after she was done downloading the program at the beginning of the study. But, when she clicked "ok" the Qualtrics survey started with no problem.
- 1 student reported that he was not able to download Inquisit and received the same error message that I mentioned earlier on this thread. He uses Windows 7. Previously, I had this issue when I tried to redirect participants to https://www.millisecond.com/download/inquisitweb4.aspx. This time, I had JavaScript embedded into the Qualtrics survey instead of posting the typed link. Of multiple students test-running my study, he was the only one who has not been able to download the program.
- 2 students reported that the second Qualtrics survey did not come up after IATs. 

#1 sounds like a Qualtrics issue to me.
No idea about #2, unfortunately.
#3 could be a Qualtrics issue as well. Alternatively, I've seen a few cases where for some reason query parameters are lost when (1) the person is using Internet Explorer 11 and (2) the web player launch method. If this is the case, workarounds would be either (a) using a different browser or (b) using a different launch method (several alternatives are available for IE).

Hope this helps.

I have already talked to the Qualtrics, and they think the issue 1 ("outdated" message) is on the Inquisit side...

The problem is that there is nothing on the Inquisit side that would produce such a message ("outdated session"). Inquisit does not do any session management. I'm afraid Qualtrics staff is mistaken here.