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Group: Forum Members
Posts: 33,
Visits: 190
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Hello,
Any solutions/workarounds?
Just spoke with a group trying to complete a batch questionnaire. After entering their SubjectID and clicking to "allow" access for inquisit web player to run, there is an error that pops up that includes three or so web addresses:
1. Inquisit downloader address
2. Batch file location address
3. Finish page address
These users are on Windows XP, using Internet Explorer 8, and most likely a version of Java pre-version 8.
An individual on site said that they ran the update for Java and it still did not work. Restarting the browser and computer did not resolve an issue. We did not opt to reinstall the program because this same issue occurred on five separate computers with the same specifications. However, an individual with a different computer at the site (likely newer OS, etc) had no problems so to rule out firewalls or other security issues. There was no opportunity to install a different web browser and try that.
Unfortunately, I cannot be on site to troubleshoot these problems or explore further what system specifications and tools are available for updating those systems.
Jeff
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