Millisecond Forums

It could be due to a poor connection, yes. I'd have to see the exact error message to possibly see more (there are more details on the "Inquisit encountered errors" page the participant sees). Do you happen to know the participant's subject ID and can you give me the link to the web experiment?

The error is:

	Time Stamp	Subject ID	Type	Script Element	Message
	01/18/2018 - 01:37:00	35	Error	ebroggin/rcfinal_webnew/rcfinal_webnew.iqx	System error 12002: The operation timed out Line 289, File win\Path_win.cpp
	01/18/2018 - 01:37:00	35	Error	ebroggin/rcfinal_webnew/rcfinal_webnew.iqx	Unable to open file 'http://scripts.millisecond.com/ebroggin/rcfinal_webnew/rcfinal_webnew.iqx'.

The participant tried with different browsers, see snipping tool in attachment. Thank you, Elena

Thanks for providing the full error message. Yes, that does indeed indicate a connection problem on the client-side. "System Error 12002" is a generic Windows internet connection timeout ( https://support.microsoft.com/en-us/help/193625/info-wininet-error-codes-12001-through-12156 ). This can be caused by a number of things, such as a poor or congested connection (think: weak or spotty WiFi signal), firewall blocking traffic, an overly aggressively configured anti-virus / anti-malware application, or even a malware infection.