Inquisit stopped saving data

Back

Inquisit stopped saving data

Author	Message
Herby1209	Herby1209 posted 9 Years Ago HOT Topic Details Share Topic
Group: Forum Members Posts: 11, Visits: 39	Hi guys, I use Inquisit 5 (Version 5.0.0.0 64 bit build 3462) at four computers in a lab at my university and until maybe tuesday it worked perfectly fine. I didn't make any changes to the script or anything else but Inquisit stopped saving data. In monkey mode it is able to create the data files and also saves everything correctly. When using the experimental mode it doesn't save anything to the existing data file (and if there is no data file it doesn't create one either). The problem occurred on all four notebooks and also happens to other students using different scripts. There is no warning or error message. i already checked the following: -Inquisit has the right to write into the folder (monkey mode can create the data file) -all four licenses are okay -the script works perfectly fine Do you have any idea why this is happening? Thanks Rene
	Reply Like 67
Dave	Dave posted 9 Years Ago ANSWER Post Details Share Post
Group: Administrators Posts: 13K, Visits: 105K	#1: The version you are using -- Version 5.0.0.0 64 bit build 3462 -- is outdated. You should install the latest release available via https://www.millisecond.com/download/ . That should be 5.0.1.0 build 3582 at the time of writing. #2: > In monkey mode it is able to create the data files and also saves everything correctly. When using the experimental mode it doesn't save > anything to the existing data file (and if there is no data file it doesn't create one either" This is exactly what you would see when using an expired trial version: No data recorded when run "manually", but the monkey still generating data. > all four licenses are okay How did you check that, what are the respective computer and registration keys and what's the millisecond.com account (account name, user name, email address or purchase number) those licenses are tied to? Thanks.
	Reply Like 52
Herby1209	Herby1209 posted 9 Years Ago ANSWER Post Details Share Post
Group: Forum Members Posts: 11, Visits: 39	#1 I will inform the IT-guy to update Inquisit but would an outdated version stop saving data without any warning message? #2 Yeah that's exactly what happens on my PC at home when using a trial version but there is a warning message. In the university there is no warning or error at all. #3 I don't know the account myself but someone logged into the millisecond account and checked it. Additionally we checked it on every computer with "help -->about" Problem is that I don't have any admin rights but I was asked to post the problem in this forum because we want to solve the problem as fast as possible and there is no IT-guy at weekends. Thank you, Rene
	Reply Like 43
Dave	Dave posted 9 Years Ago ANSWER Post Details Share Post
Group: Administrators Posts: 13K, Visits: 105K	> #1 I will inform the IT-guy to update Inquisit but would an outdated version stop saving data without any warning message? No, unless you somehow managed to obtain and install one of the earlier beta builds; those would expire after a certain period. > #3 I don't know the account myself but someone logged into the millisecond account and checked it. Additionally we checked it on every > computer with "help -->about" Can you post a screenshot of the "Help -> About" window(s)?b
	Reply Like 45
Herby1209	Herby1209 posted 9 Years Ago ANSWER Post Details Share Post
Group: Forum Members Posts: 11, Visits: 39	Hi, actually I took a picture of the registration at one of the computers. I blacked out the last four digits because I don't know if the full key should be posted online. The account should be "Mario Gollwitzer" from the Philipps Universität Marburg. Mail should be something like mario.gollwitzer@staff.uni-marburg.de
	Reply Like 60
Dave	Dave posted 9 Years Ago ANSWER Post Details Share Post
Group: Administrators Posts: 13K, Visits: 105K	Thanks. The information is perfectly sufficient. The licenses & registration indeed look okay. I don't know what would cause the failure to create data files. It is possible that the log (Tools -> View Log File...) provides some hints. Regardless, though, I would recommend updating the systems to the latest release first and then report back in case the issue persists.b
	Reply Like 41
ekleiman	ekleiman posted 9 Years Ago ANSWER Post Details Share Post
Group: Forum Members Posts: 2, Visits: 9	Hello- Has there been a solution for this problem? I'm having the same thing using Inquisit 5 (build 3598)-- the software is registered and the script worked perfectly well and was saving until a few days ago and now we can only get data to save from the Script Monkey. The log file doesn't seem to have any errors etc.
	Reply Like 47
Dave	Dave posted 9 Years Ago ANSWER Post Details Share Post
Group: Administrators Posts: 13K, Visits: 105K	My best guess at the moment is that for some reason the registration information got corrupted in some weird way. If you could send me the computer keys of the affected systems via a private message, I can get you a special registration key that will reset that information (step #1. This will create a new computer key in the process. Step #2, then, would be re-registering the machines to see if that fixes the failure to record data files when completing scripts manually (as opposed to running the monkey). Thanks!
	Reply Like 47
ekleiman	ekleiman posted 9 Years Ago ANSWER Post Details Share Post
Group: Forum Members Posts: 2, Visits: 9	Great, thanks Dave! I just PMed you the keys.
	Reply Like 68
Herby1209	Herby1209 posted 9 Years Ago ANSWER Post Details Share Post
Group: Forum Members Posts: 11, Visits: 39	Hi and sorry i forgot to keep you informed. Reinstallation fixed the problem and so far everything works fine.
	Reply Like 66