Millisecond Forums

Hi Dave,

a tiny update: when we use USB-C to 3.5mm jack adapters, the sound will be output through the headphones.

Maybe this information is important to know for the developers.

Thank you - this would be much appreciated!

If by any chance we will find a solution ourselves, we will also get back to you here.

+x

 

pinguin - 4/8/2025

Dear Dave,

a complete device reset did not do the trick. Still the same issue.

I additionally made this observation: when I adjust the volume during playback within the Inquisit 7 app on my Samsung tablet using headphones, the tablet changes the "system" volume instead of the "media" volume. However, if I run the same test without headphones connected, the volume buttons correctly adjust the "media" volume during playback. Could it be that Inquisit 7's audio via Samsung tablet is not routed through the standard media channel when headphones are connected?

Best,

pinguin

Inquisit uses the media channel, but for some reason the media channel doesn't appear to be routed through the wired headphones on those tablets, but remains routed through the speakers.
Android 12 introduced some major changes to audio routing, but the app in principle supports and adheres to those specifications. It's possible this comes down to some custom stuff Samsung did in that Android 12 distro that breaks the expected behavior. Conferring with our lead Android dev about this and see if we can find a device where this is reproducible and whether we can deploy a workaround. I will update this thread once I know more.

Dear Dave,

a complete device reset did not do the trick. Still the same issue.

I additionally made this observation: when I adjust the volume during playback within the Inquisit 7 app on my Samsung tablet using headphones, the tablet changes the "system" volume instead of the "media" volume. However, if I run the same test without headphones connected, the volume buttons correctly adjust the "media" volume during playback. Could it be that Inquisit 7's audio via Samsung tablet is not routed through the standard media channel when headphones are connected?

Best,

pinguin

+x

 

pinguin - 4/7/2025

P.S.: The system sounds are hearable through the headphones - before and after rebooting.

Strange issue. As I said, it's not readily reproducible on the Android devices I have available, including some Samsungs, albeit different models. No similar reports from others either so far.

Let me know if the device reset changes anything.

P.S.: The system sounds are hearable through the headphones - before and after rebooting.

Dear Dave,

unfortunately, no. Both ideas do not resolve the issue.

Tomorrow I will try to reset the entire tablet, but hope that this is not the „fix“. We have 85 tablets.

Best,

pinguin

+x

 

pinguin - 4/7/2025

+x

 

Dave - 4/7/2025

+x

 

pinguin - 4/7/2025

Thank you for the tip with the Separate App Sound setting. I have set it for the Inquisit 7 App to „Tablet“ (it was unspecified before), but it is still not working. Also rebooted the tablet afterwards.

Samsung Galaxy Tab A7
Model Number: SM-T500

Software:
Android 12
T500XXS8CXG1
According to the tablet (and the information available online), we have the latest software version installed.
Using a 3.5mm audio jack.


Best,

pinguin

Have you tried https://us.community.samsung.com/t5/Samsung-Apps-and-Services/No-audio-from-apps-since-update/td-p/2164360

Yes. It does not do the trick. 

I've also reset the settings. 

When I continously disconnect and connect the headphones, I will hear sound through them for a fraction of a second, before the tablet switches back to the speakers.

Two more things I can think of:
- Settings -> Apps -> Reset app preferences.
- Connect headphones, reboot device with headphones plugged in. Check if audio is routed through headphones after reboot.

+x

 

Dave - 4/7/2025

+x

 

pinguin - 4/7/2025

Thank you for the tip with the Separate App Sound setting. I have set it for the Inquisit 7 App to „Tablet“ (it was unspecified before), but it is still not working. Also rebooted the tablet afterwards.

Samsung Galaxy Tab A7
Model Number: SM-T500

Software:
Android 12
T500XXS8CXG1
According to the tablet (and the information available online), we have the latest software version installed.
Using a 3.5mm audio jack.


Best,

pinguin

Have you tried https://us.community.samsung.com/t5/Samsung-Apps-and-Services/No-audio-from-apps-since-update/td-p/2164360

Yes. It does not do the trick. 

I've also reset the settings. 

When I continously disconnect and connect the headphones, I will hear sound through them for a fraction of a second, before the tablet switches back to the speakers.

+x

 

pinguin - 4/7/2025

Thank you for the tip with the Separate App Sound setting. I have set it for the Inquisit 7 App to „Tablet“ (it was unspecified before), but it is still not working. Also rebooted the tablet afterwards.

Samsung Galaxy Tab A7
Model Number: SM-T500

Software:
Android 12
T500XXS8CXG1
According to the tablet (and the information available online), we have the latest software version installed.
Using a 3.5mm audio jack.


Best,

pinguin

Have you tried https://us.community.samsung.com/t5/Samsung-Apps-and-Services/No-audio-from-apps-since-update/td-p/2164360