Millisecond Forums

Dear all,

we are currently preparing a test battery to be used in group settings with children. We have previously used Inquisit 6 successfully and are now switching to Inquisit 7.

So far, everything is running (though we will still have to test some things), but we are having one issue: as soon as we are connecting headphones (no bluetooth headphones) with the tablets, there is no sound output through the headphones.

This worked well with Inquisit 6 though.

Any idea on how to solve this issue?

Here is a link to our test script: https://mili2nd.eu/sfjc

Thanks in advance,

pinguin

+x

 

pinguin - 4/5/2025

Dear all,we are currently preparing a test battery to be used in group settings with children. We have previously used Inquisit 6 successfully and are now switching to Inquisit 7.So far, everything is running (though we will still have to test some things), but we are having one issue: as soon as we are connecting headphones (no bluetooth headphones) with the tablets, there is no sound output through the headphones. This worked well with Inquisit 6 though.Any idea on how to solve this issue? Here is a link to our test script: https://mili2nd.eu/sfjcThanks in advance,pinguin

Sounds like a problem with the device's audio settings or audio routing rather than Inquisit. Try connecting headphones before you launch and check that volume isn't set to minimum or entirely muted.

Dear Dave,

that's what I thought, but it seems to be more complicated.

In the meantime, we have verified that the problem occurs on several independent Samsung tablets, but not on an iPad.

Interestingly, however, this is not the case when we use the Inquisit 6 app. It seems as if it was specific to the IQ7/Samsung combination.

And yes, we checked that the sound was not set to minimum or entirely muted. When in the settings of the Samsung tablet, one is able to probe a sound - and this sound is hearable through the headphones.

Any other idea?

Here are two IQ7 batteries, with no sound on the Samsung (through wired headphones):
https://mili2nd.eu/fgjc
https://mili2nd.eu/xfjc

Here is a IQ6 battery, with sound on the Samsung (through wired headphones): https://mili2nd.eu/mric

Best,

pinguin

+x

 

pinguin - 4/7/2025

Dear Dave,

that's what I thought, but it seems to be more complicated.

In the meantime, we have verified that the problem occurs on several independent Samsung tablets, but not on an iPad.

Interestingly, however, this is not the case when we use the Inquisit 6 app. It seems as if it was specific to the IQ7/Samsung combination.

And yes, we checked that the sound was not set to minimum or entirely muted. When in the settings of the Samsung tablet, one is able to probe a sound - and this sound is hearable through the headphones.

Any other idea?

Here are two IQ7 batteries, with no sound on the Samsung (through wired headphones):
https://mili2nd.eu/fgjc
https://mili2nd.eu/xfjc

Here is a IQ6 battery, with sound on the Samsung (through wired headphones): https://mili2nd.eu/mric

Best,

pinguin

Some Samsung devices have per-app sound settings (called Separate App Sound and found in settings). You may want to double-check these. I've tested the batteries on a Samsung phone (don't have a Samsung tablet handy), and sound over wired headphones works fine. We haven't had any other reports about sound over headphones not working either.

Beyond that: What are the specific tablet models? What's the Android buil on these? Is the software / OS up to date (i.e. all vendor updates installed)? 3-5 mm audio jack or using a USB-C connector?

Thank you for the tip with the Separate App Sound setting. I have set it for the Inquisit 7 App to „Tablet“ (it was unspecified before), but it is still not working. Also rebooted the tablet afterwards.

Samsung Galaxy Tab A7
Model Number: SM-T500

Software:
Android 12
T500XXS8CXG1
According to the tablet (and the information available online), we have the latest software version installed.
Using a 3.5mm audio jack.


Best,

pinguin

+x

 

pinguin - 4/7/2025

Thank you for the tip with the Separate App Sound setting. I have set it for the Inquisit 7 App to „Tablet“ (it was unspecified before), but it is still not working. Also rebooted the tablet afterwards.

Samsung Galaxy Tab A7
Model Number: SM-T500

Software:
Android 12
T500XXS8CXG1
According to the tablet (and the information available online), we have the latest software version installed.
Using a 3.5mm audio jack.


Best,

pinguin

Have you tried https://us.community.samsung.com/t5/Samsung-Apps-and-Services/No-audio-from-apps-since-update/td-p/2164360

+x

 

Dave - 4/7/2025

+x

 

pinguin - 4/7/2025

Thank you for the tip with the Separate App Sound setting. I have set it for the Inquisit 7 App to „Tablet“ (it was unspecified before), but it is still not working. Also rebooted the tablet afterwards.

Samsung Galaxy Tab A7
Model Number: SM-T500

Software:
Android 12
T500XXS8CXG1
According to the tablet (and the information available online), we have the latest software version installed.
Using a 3.5mm audio jack.


Best,

pinguin

Have you tried https://us.community.samsung.com/t5/Samsung-Apps-and-Services/No-audio-from-apps-since-update/td-p/2164360

Yes. It does not do the trick. 

I've also reset the settings. 

When I continously disconnect and connect the headphones, I will hear sound through them for a fraction of a second, before the tablet switches back to the speakers.

+x

 

pinguin - 4/7/2025

+x

 

Dave - 4/7/2025

+x

 

pinguin - 4/7/2025

Thank you for the tip with the Separate App Sound setting. I have set it for the Inquisit 7 App to „Tablet“ (it was unspecified before), but it is still not working. Also rebooted the tablet afterwards.

Samsung Galaxy Tab A7
Model Number: SM-T500

Software:
Android 12
T500XXS8CXG1
According to the tablet (and the information available online), we have the latest software version installed.
Using a 3.5mm audio jack.


Best,

pinguin

Have you tried https://us.community.samsung.com/t5/Samsung-Apps-and-Services/No-audio-from-apps-since-update/td-p/2164360

Yes. It does not do the trick. 

I've also reset the settings. 

When I continously disconnect and connect the headphones, I will hear sound through them for a fraction of a second, before the tablet switches back to the speakers.

Two more things I can think of:
- Settings -> Apps -> Reset app preferences.
- Connect headphones, reboot device with headphones plugged in. Check if audio is routed through headphones after reboot.

Dear Dave,

unfortunately, no. Both ideas do not resolve the issue.

Tomorrow I will try to reset the entire tablet, but hope that this is not the „fix“. We have 85 tablets.

Best,

pinguin

P.S.: The system sounds are hearable through the headphones - before and after rebooting.