Transferring Data to New owner- no access


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SMCM
SMCM
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Hello,

We are transferring our experiments to a new owner, as I am leaving the company. When we transferred the experiments, the new person is unable to see any of the data from any experiment that I made, regardless of host status. Is there an additional step needed, or does she need a different account type?

Thanks,

Sarah
Dave
Dave
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SMCM - 6/11/2022
Hello,

We are transferring our experiments to a new owner, as I am leaving the company. When we transferred the experiments, the new person is unable to see any of the data from any experiment that I made, regardless of host status. Is there an additional step needed, or does she need a different account type?

Thanks,

Sarah

> When we transferred the experiments, the new person is unable to see any of the data from any experiment that I made, regardless of host status.

What exactly did you do to "transfer" the experiments? It's also unclear to me what you are referring to as "host status."

SMCM
SMCM
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Dave - 6/11/2022
SMCM - 6/11/2022
Hello,

We are transferring our experiments to a new owner, as I am leaving the company. When we transferred the experiments, the new person is unable to see any of the data from any experiment that I made, regardless of host status. Is there an additional step needed, or does she need a different account type?

Thanks,

Sarah

> When we transferred the experiments, the new person is unable to see any of the data from any experiment that I made, regardless of host status.

What exactly did you do to "transfer" the experiments? It's also unclear to me what you are referring to as "host status."

Hi Dave,

Transfer ownership of the experiments (using the edit function of the email address/account on the project dashboard page). Host status = who is designated as the owner of the experiment.
Dave
Dave
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Posts: 12K, Visits: 83K
SMCM - 6/11/2022
Dave - 6/11/2022
SMCM - 6/11/2022
Hello,

We are transferring our experiments to a new owner, as I am leaving the company. When we transferred the experiments, the new person is unable to see any of the data from any experiment that I made, regardless of host status. Is there an additional step needed, or does she need a different account type?

Thanks,

Sarah

> When we transferred the experiments, the new person is unable to see any of the data from any experiment that I made, regardless of host status.

What exactly did you do to "transfer" the experiments? It's also unclear to me what you are referring to as "host status."

Hi Dave,

Transfer ownership of the experiments (using the edit function of the email address/account on the project dashboard page). Host status = who is designated as the owner of the experiment.

Okay, that's the correct process. I see that there are a lot of experiments and a lot of data under the account. It can take quite a while for the new permissions to be applied to everything, but the data folders that were reassigned should eventually show up for the new owner.

If the folders still aren't visible to the new owner by Monday, please shoot me an email to support<at>millisecond.com with the details.
Edited Last Month by Dave
SMCM
SMCM
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Dave - 6/11/2022
SMCM - 6/11/2022
Dave - 6/11/2022
SMCM - 6/11/2022
Hello,

We are transferring our experiments to a new owner, as I am leaving the company. When we transferred the experiments, the new person is unable to see any of the data from any experiment that I made, regardless of host status. Is there an additional step needed, or does she need a different account type?

Thanks,

Sarah

> When we transferred the experiments, the new person is unable to see any of the data from any experiment that I made, regardless of host status.

What exactly did you do to "transfer" the experiments? It's also unclear to me what you are referring to as "host status."

Hi Dave,

Transfer ownership of the experiments (using the edit function of the email address/account on the project dashboard page). Host status = who is designated as the owner of the experiment.

Okay, that's the correct process. I see that there are a lot of experiments and a lot of data under the account. It can take a quite while for the new permissions to be applied to everything, but the data folders that were reassigned should eventually show up for the new owner.

If the folders still aren't visible to the new owner by monday, please shoot me an email to support<at>millisecond.com with the details.

Will do, thank you Dave!
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